Kundserviceansvarig - Lediga jobb

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till: Service Contract Manager.

Din roll och ditt ansvarsområde

I norra Sverige pågår just nu några av de mest betydelsefulla industriella satsningarna i modern tid, med stora investeringar inom gruv- och stålindustrin och en tydlig inriktning mot hållbar produktion. ABB är en central partner i denna utveckling och stärker nu sin närvaro ytterligare med utgångspunkt i Luleå och Malmfälten.

ABB har idag en rikstäckande organisation med verksamhet på ett tjugotal orter. Inom vår serviceorganisation arbetar vi nära våra kunder för att optimera deras anläggningar utifrån hållbarhetsparametrar såsom driftsäkerhet, kostnadseffektivitet samt energi- och materialeffektivitet. Våra serviceavtal är en nyckel till vår fortsatta tillväxt, och vi söker nu en avtalsledare som vill vara med och utveckla framtidens industri tillsammans med oss.

Dina huvudsakliga arbetsuppgifter

• Leda och utveckla serviceleveranser inom befintliga avtal genom effektiv projekt- och avtalsledning
• Driva affärs- och underhållsutveckling hos kunder, med fokus på långsiktig tillväxt av avtalsaffären
• Säkerställa hög kundnöjdhet och lönsamhet genom strukturerad uppföljning och tydlig kommunikation
• Agera som navet mellan kund, säljorganisation och serviceingenjörer i leveransen
• Identifiera förbättringsmöjligheter och initiera samt implementera utvecklingsinsatser hos kund
• Bygga och utveckla långsiktiga kundrelationer, främst inom gruv- och stålindustrin
• Planera, följa upp och rapportera leveranser med hög struktur och noggrannhet

Din bakgrund

• Högskoleexamen inom teknik, ekonomi eller motsvarande – alternativt relevant erfarenhet inom projekt- eller avtalsledning
• Erfarenhet av projektledning, serviceaffärer eller kundansvar är meriterande
• Intresse för teknik, digitalisering och affärsutveckling
• Förmåga att arbeta strukturerat och driva arbetet framåt med tydligt affärsfokus
• Stark kommunikativ förmåga och vana att bygga relationer med både kunder och interna intressenter
• Lagspelare med ledaregenskaper och ett naturligt driv att ta ansvar och skapa resultat
• Goda kunskaper i svenska och engelska, både i tal och skrift

Hos ABB Motion får du möjlighet att arbeta i en framtidsbransch, nära några av Sveriges viktigaste industrikunder, tillsammans med engagerade kollegor över hela landet. Du blir en del av ett erfaret team av avtalsledare och ges stora möjligheter att påverka både din egen roll och våra kunders utveckling.

Det här erbjuder vi dig

Vi uppmuntrar dig till att ta initiativ, våga utmana idéer och driva ditt arbete framåt. Här växer du genom meningsfullt arbete och livslångt lärande, där vi stöttar dig längs vägen. Varje idé du delar och varje steg du tar bidrar till något större.

Mer om oss

ABB Motion Service Division betjänar kunder över hela världen genom att maximera drifttiden, förlänga produkternas livscykel och förbättra prestandan och energieffektiviteten hos deras elektriska rörelselösningar. Divisionen är ledande inom digitalisering genom att ansluta motorer och frekvensomriktare på ett säkert sätt, öka drifttiden och förbättra effektiviteten. De tjänster som erbjuds gör skillnad för våra kunder och partners varje dag genom att hjälpa till att hålla deras verksamhet igång på ett lönsamt, säkert och tillförlitligt sätt.

Rekryterande chef Åsa Tjärnberg, +46 72 461 23 49 svarar på frågor om tjänsten. Unionens representanter - Sveriges Ingenjörer: Håkan Sjöberg, +4621-32 91 69; Ledarna: Lenny Larsson, +4621-32 85 47; Unionen: Ing-Marie B Lindgren-Turpeinen, +4621-32 95 83. Alla andra frågor tas med Talent Partner Sara Vestin, +46 72 4644688

Vi undanber oss vänligen direktkontakt med bemannings- och rekryteringsföretag samt säljare av ytterligare platsannonser.

Vi ser fram emot att läsa din ansökan i PDF-format. Vi arbetar med löpande urval vilket innebär att tjänsten kan komma att tillsättas före sista ansökningsdag. Notera att anställningsprocessen på ABB Sverige inkluderar en referenskontroll, ett drogtest och vid vissa rekryteringar även en utökad bakgrundskontroll.

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

Är du redo att göra skillnad?

Ansök idag eller besök https://www.abb.com för att lära dig mer om hur våra lösningar påverkar hela världen.

About the Role

We are looking for an experienced and energetic Head of Customer Service to lead and develop our customer service organization across Germany and Sweden.

Based in Gothenburg or Norrtälje, you will have overall responsibility for approximately 20 employees across four locations, with 3-4 Customer Service Leaders reporting directly to you.

The role combines people leadership, operational performance, customer experience and strategy. You will create a strong customer-focused culture, develop the Team Leaders and ensure that our customer service organization delivers against clear and measurable targets.

Key Responsibilities

· Lead, coach and develop 3-4 Customer Service Team Leaders and indirectly approximately 20 employees.

· We are present in 12 different countries in Europe, and this is a leading role for those.

· Take overall responsibility for incoming customer calls, outbound customer contact and customer service performance.

· Define, implement and follow up relevant KPIs, including accessibility, response times, customer satisfaction, productivity, quality and outbound activity.

· Run regular performance reviews, team meetings and pep-talks to create energy, engagement and accountability.

· Develop a consistent customer service culture and way of working across all locations.

· Develop and execute the customer service strategy, including organization, processes, staffing and continuous improvement.

· Identify customer trends, recurring issues and opportunities to improve the customer experience.

· Work cross-functionally with Sales, Operations, Service, Logistics and other functions to resolve customer issues and improve processes.

· Provide the CEO and management team with clear reporting on performance, customer trends, challenges and improvement initiatives.

Candidate Profile

We are looking for a strong people leader who combines customer focus with a performance-driven mindset.

You should have:

· Proven leadership experience from customer service, contact center or a similar customer-facing operation.

· Experience leading Team Leaders or other managers.

· Strong experience with KPIs, performance management and continuous improvement.

· Ability to create motivation, energy and accountability across multiple locations.

· A structured and data-driven approach combined with strong communication and coaching skills.

· Ability to work both strategically and hands-on when required.

· Experience from an international or multi-site organization.

· English and Swedish are mandatory requirements both in writing and speaking.

· Ability to travel regularly between our customer service locations.

Leadership Profile

The Head of Customer Service should be a visible, positive and performance-oriented leader who develops people, sets clear expectations and follows up consistently.

Success means building strong Team Leaders, engaged customer service teams, clear KPIs and a consistently excellent customer experience across all locations.

Location: Norrtälje or Gothenburg, Sweden

Responsibility: Customer Service teams in Balingen, Gothenburg, Norrtälje and Mora

Team: Approximately 20 employees, including 3-4 Customer Service Team Leaders

Reports to: CEO

About the Role

We are looking for an experienced and energetic Head of Customer Service to lead and develop our customer service organization across Germany and Sweden.

Based in Gothenburg or Norrtälje, you will have overall responsibility for approximately 20 employees across four locations, with 3-4 Customer Service Leaders reporting directly to you.

The role combines people leadership, operational performance, customer experience and strategy. You will create a strong customer-focused culture, develop the Team Leaders and ensure that our customer service organization delivers against clear and measurable targets.

Key Responsibilities

· Lead, coach and develop 3-4 Customer Service Team Leaders and indirectly approximately 20 employees.

· We are present in 12 different countries in Europe, and this is a leading role for those.

· Take overall responsibility for incoming customer calls, outbound customer contact and customer service performance.

· Define, implement and follow up relevant KPIs, including accessibility, response times, customer satisfaction, productivity, quality and outbound activity.

· Run regular performance reviews, team meetings and pep-talks to create energy, engagement and accountability.

· Develop a consistent customer service culture and way of working across all locations.

· Develop and execute the customer service strategy, including organization, processes, staffing and continuous improvement.

· Identify customer trends, recurring issues and opportunities to improve the customer experience.

· Work cross-functionally with Sales, Operations, Service, Logistics and other functions to resolve customer issues and improve processes.

· Provide the CEO and management team with clear reporting on performance, customer trends, challenges and improvement initiatives.

Candidate Profile

We are looking for a strong people leader who combines customer focus with a performance-driven mindset.

You should have:

· Proven leadership experience from customer service, contact center or a similar customer-facing operation.

· Experience leading Team Leaders or other managers.

· Strong experience with KPIs, performance management and continuous improvement.

· Ability to create motivation, energy and accountability across multiple locations.

· A structured and data-driven approach combined with strong communication and coaching skills.

· Ability to work both strategically and hands-on when required.

· Experience from an international or multi-site organization.

· English and Swedish are mandatory requirements both in writing and speaking.

· Ability to travel regularly between our customer service locations.

Leadership Profile

The Head of Customer Service should be a visible, positive and performance-oriented leader who develops people, sets clear expectations and follows up consistently.

Success means building strong Team Leaders, engaged customer service teams, clear KPIs and a consistently excellent customer experience across all locations.

Location: Norrtälje or Gothenburg, Sweden

Responsibility: Customer Service teams in Balingen, Gothenburg, Norrtälje and Mora

Team: Approximately 20 employees, including 3-4 Customer Service Team Leaders

Reports to: CEO

About the Role

We are looking for an experienced and energetic Head of Customer Service to lead and develop our customer service organization across Germany and Sweden.

Based in Gothenburg or Norrtälje, you will have overall responsibility for approximately 20 employees across four locations, with 3-4 Customer Service Leaders reporting directly to you.

The role combines people leadership, operational performance, customer experience and strategy. You will create a strong customer-focused culture, develop the Team Leaders and ensure that our customer service organization delivers against clear and measurable targets.

Key Responsibilities

· Lead, coach and develop 3-4 Customer Service Team Leaders and indirectly approximately 20 employees.

· We are present in 12 different countries in Europe, and this is a leading role for those.

· Take overall responsibility for incoming customer calls, outbound customer contact and customer service performance.

· Define, implement and follow up relevant KPIs, including accessibility, response times, customer satisfaction, productivity, quality and outbound activity.

· Run regular performance reviews, team meetings and pep-talks to create energy, engagement and accountability.

· Develop a consistent customer service culture and way of working across all locations.

· Develop and execute the customer service strategy, including organization, processes, staffing and continuous improvement.

· Identify customer trends, recurring issues and opportunities to improve the customer experience.

· Work cross-functionally with Sales, Operations, Service, Logistics and other functions to resolve customer issues and improve processes.

· Provide the CEO and management team with clear reporting on performance, customer trends, challenges and improvement initiatives.

Candidate Profile

We are looking for a strong people leader who combines customer focus with a performance-driven mindset.

You should have:

· Proven leadership experience from customer service, contact center or a similar customer-facing operation.

· Experience leading Team Leaders or other managers.

· Strong experience with KPIs, performance management and continuous improvement.

· Ability to create motivation, energy and accountability across multiple locations.

· A structured and data-driven approach combined with strong communication and coaching skills.

· Ability to work both strategically and hands-on when required.

· Experience from an international or multi-site organization.

· English and Swedish are mandatory requirements both in writing and speaking.

· Ability to travel regularly between our customer service locations.

Leadership Profile

The Head of Customer Service should be a visible, positive and performance-oriented leader who develops people, sets clear expectations and follows up consistently.

Success means building strong Team Leaders, engaged customer service teams, clear KPIs and a consistently excellent customer experience across all locations.

Location: Norrtälje or Gothenburg, Sweden

Responsibility: Customer Service teams in Balingen, Gothenburg, Norrtälje and Mora

Team: Approximately 20 employees, including 3-4 Customer Service Team Leaders

Reports to: CEO

About the Role

We are looking for an experienced and energetic Head of Customer Service to lead and develop our customer service organization across Germany and Sweden.

Based in Gothenburg or Norrtälje, you will have overall responsibility for approximately 20 employees across four locations, with 3-4 Customer Service Leaders reporting directly to you.

The role combines people leadership, operational performance, customer experience and strategy. You will create a strong customer-focused culture, develop the Team Leaders and ensure that our customer service organization delivers against clear and measurable targets.

Key Responsibilities

· Lead, coach and develop 3-4 Customer Service Team Leaders and indirectly approximately 20 employees.

· We are present in 12 different countries in Europe, and this is a leading role for those.

· Take overall responsibility for incoming customer calls, outbound customer contact and customer service performance.

· Define, implement and follow up relevant KPIs, including accessibility, response times, customer satisfaction, productivity, quality and outbound activity.

· Run regular performance reviews, team meetings and pep-talks to create energy, engagement and accountability.

· Develop a consistent customer service culture and way of working across all locations.

· Develop and execute the customer service strategy, including organization, processes, staffing and continuous improvement.

· Identify customer trends, recurring issues and opportunities to improve the customer experience.

· Work cross-functionally with Sales, Operations, Service, Logistics and other functions to resolve customer issues and improve processes.

· Provide the CEO and management team with clear reporting on performance, customer trends, challenges and improvement initiatives.

Candidate Profile

We are looking for a strong people leader who combines customer focus with a performance-driven mindset.

You should have:

· Proven leadership experience from customer service, contact center or a similar customer-facing operation.

· Experience leading Team Leaders or other managers.

· Strong experience with KPIs, performance management and continuous improvement.

· Ability to create motivation, energy and accountability across multiple locations.

· A structured and data-driven approach combined with strong communication and coaching skills.

· Ability to work both strategically and hands-on when required.

· Experience from an international or multi-site organization.

· English and Swedish are mandatory requirements both in writing and speaking.

· Ability to travel regularly between our customer service locations.

Leadership Profile

The Head of Customer Service should be a visible, positive and performance-oriented leader who develops people, sets clear expectations and follows up consistently.

Success means building strong Team Leaders, engaged customer service teams, clear KPIs and a consistently excellent customer experience across all locations.

Location: Norrtälje or Gothenburg, Sweden

Responsibility: Customer Service teams in Balingen, Gothenburg, Norrtälje and Mora

Team: Approximately 20 employees, including 3-4 Customer Service Team Leaders

Reports to: CEO

About the Role

We are looking for an experienced and energetic Head of Customer Service to lead and develop our customer service organization across Germany and Sweden.

Based in Gothenburg or Norrtälje, you will have overall responsibility for approximately 20 employees across four locations, with 3-4 Customer Service Leaders reporting directly to you.

The role combines people leadership, operational performance, customer experience and strategy. You will create a strong customer-focused culture, develop the Team Leaders and ensure that our customer service organization delivers against clear and measurable targets.

Key Responsibilities

· Lead, coach and develop 3-4 Customer Service Team Leaders and indirectly approximately 20 employees.

· We are present in 12 different countries in Europe, and this is a leading role for those.

· Take overall responsibility for incoming customer calls, outbound customer contact and customer service performance.

· Define, implement and follow up relevant KPIs, including accessibility, response times, customer satisfaction, productivity, quality and outbound activity.

· Run regular performance reviews, team meetings and pep-talks to create energy, engagement and accountability.

· Develop a consistent customer service culture and way of working across all locations.

· Develop and execute the customer service strategy, including organization, processes, staffing and continuous improvement.

· Identify customer trends, recurring issues and opportunities to improve the customer experience.

· Work cross-functionally with Sales, Operations, Service, Logistics and other functions to resolve customer issues and improve processes.

· Provide the CEO and management team with clear reporting on performance, customer trends, challenges and improvement initiatives.

Candidate Profile

We are looking for a strong people leader who combines customer focus with a performance-driven mindset.

You should have:

· Proven leadership experience from customer service, contact center or a similar customer-facing operation.

· Experience leading Team Leaders or other managers.

· Strong experience with KPIs, performance management and continuous improvement.

· Ability to create motivation, energy and accountability across multiple locations.

· A structured and data-driven approach combined with strong communication and coaching skills.

· Ability to work both strategically and hands-on when required.

· Experience from an international or multi-site organization.

· English and Swedish are mandatory requirements both in writing and speaking.

· Ability to travel regularly between our customer service locations.

Leadership Profile

The Head of Customer Service should be a visible, positive and performance-oriented leader who develops people, sets clear expectations and follows up consistently.

Success means building strong Team Leaders, engaged customer service teams, clear KPIs and a consistently excellent customer experience across all locations.

Location: Norrtälje or Gothenburg, Sweden

Responsibility: Customer Service teams in Balingen, Gothenburg, Norrtälje and Mora

Team: Approximately 20 employees, including 3-4 Customer Service Team Leaders

Reports to: CEO

About the Role

We are looking for an experienced and energetic Head of Customer Service to lead and develop our customer service organization across Germany and Sweden.

Based in Gothenburg or Norrtälje, you will have overall responsibility for approximately 20 employees across four locations, with 3-4 Customer Service Leaders reporting directly to you.

The role combines people leadership, operational performance, customer experience and strategy. You will create a strong customer-focused culture, develop the Team Leaders and ensure that our customer service organization delivers against clear and measurable targets.

Key Responsibilities

· Lead, coach and develop 3-4 Customer Service Team Leaders and indirectly approximately 20 employees.

· We are present in 12 different countries in Europe, and this is a leading role for those.

· Take overall responsibility for incoming customer calls, outbound customer contact and customer service performance.

· Define, implement and follow up relevant KPIs, including accessibility, response times, customer satisfaction, productivity, quality and outbound activity.

· Run regular performance reviews, team meetings and pep-talks to create energy, engagement and accountability.

· Develop a consistent customer service culture and way of working across all locations.

· Develop and execute the customer service strategy, including organization, processes, staffing and continuous improvement.

· Identify customer trends, recurring issues and opportunities to improve the customer experience.

· Work cross-functionally with Sales, Operations, Service, Logistics and other functions to resolve customer issues and improve processes.

· Provide the CEO and management team with clear reporting on performance, customer trends, challenges and improvement initiatives.

Candidate Profile

We are looking for a strong people leader who combines customer focus with a performance-driven mindset.

You should have:

· Proven leadership experience from customer service, contact center or a similar customer-facing operation.

· Experience leading Team Leaders or other managers.

· Strong experience with KPIs, performance management and continuous improvement.

· Ability to create motivation, energy and accountability across multiple locations.

· A structured and data-driven approach combined with strong communication and coaching skills.

· Ability to work both strategically and hands-on when required.

· Experience from an international or multi-site organization.

· English and Swedish are mandatory requirements both in writing and speaking.

· Ability to travel regularly between our customer service locations.

Leadership Profile

The Head of Customer Service should be a visible, positive and performance-oriented leader who develops people, sets clear expectations and follows up consistently.

Success means building strong Team Leaders, engaged customer service teams, clear KPIs and a consistently excellent customer experience across all locations.

Location: Norrtälje or Gothenburg, Sweden

Responsibility: Customer Service teams in Balingen, Gothenburg, Norrtälje and Mora

Team: Approximately 20 employees, including 3-4 Customer Service Team Leaders

Reports to: CEO

About the Role

We are looking for an experienced and energetic Head of Customer Service to lead and develop our customer service organization across Germany and Sweden.

Based in Gothenburg or Norrtälje, you will have overall responsibility for approximately 20 employees across four locations, with 3-4 Customer Service Leaders reporting directly to you.

The role combines people leadership, operational performance, customer experience and strategy. You will create a strong customer-focused culture, develop the Team Leaders and ensure that our customer service organization delivers against clear and measurable targets.

Key Responsibilities

· Lead, coach and develop 3-4 Customer Service Team Leaders and indirectly approximately 20 employees.

· We are present in 12 different countries in Europe, and this is a leading role for those.

· Take overall responsibility for incoming customer calls, outbound customer contact and customer service performance.

· Define, implement and follow up relevant KPIs, including accessibility, response times, customer satisfaction, productivity, quality and outbound activity.

· Run regular performance reviews, team meetings and pep-talks to create energy, engagement and accountability.

· Develop a consistent customer service culture and way of working across all locations.

· Develop and execute the customer service strategy, including organization, processes, staffing and continuous improvement.

· Identify customer trends, recurring issues and opportunities to improve the customer experience.

· Work cross-functionally with Sales, Operations, Service, Logistics and other functions to resolve customer issues and improve processes.

· Provide the CEO and management team with clear reporting on performance, customer trends, challenges and improvement initiatives.

Candidate Profile

We are looking for a strong people leader who combines customer focus with a performance-driven mindset.

You should have:

· Proven leadership experience from customer service, contact center or a similar customer-facing operation.

· Experience leading Team Leaders or other managers.

· Strong experience with KPIs, performance management and continuous improvement.

· Ability to create motivation, energy and accountability across multiple locations.

· A structured and data-driven approach combined with strong communication and coaching skills.

· Ability to work both strategically and hands-on when required.

· Experience from an international or multi-site organization.

· English and Swedish are mandatory requirements both in writing and speaking.

· Ability to travel regularly between our customer service locations.

Leadership Profile

The Head of Customer Service should be a visible, positive and performance-oriented leader who develops people, sets clear expectations and follows up consistently.

Success means building strong Team Leaders, engaged customer service teams, clear KPIs and a consistently excellent customer experience across all locations.

Location: Norrtälje or Gothenburg, Sweden

Responsibility: Customer Service teams in Balingen, Gothenburg, Norrtälje and Mora

Team: Approximately 20 employees, including 3-4 Customer Service Team Leaders

Reports to: CEO

About the Role

We are looking for an experienced and energetic Head of Customer Service to lead and develop our customer service organization across Germany and Sweden.

Based in Gothenburg or Norrtälje, you will have overall responsibility for approximately 20 employees across four locations, with 3-4 Customer Service Leaders reporting directly to you.

The role combines people leadership, operational performance, customer experience and strategy. You will create a strong customer-focused culture, develop the Team Leaders and ensure that our customer service organization delivers against clear and measurable targets.

Key Responsibilities

· Lead, coach and develop 3-4 Customer Service Team Leaders and indirectly approximately 20 employees.

· We are present in 12 different countries in Europe, and this is a leading role for those.

· Take overall responsibility for incoming customer calls, outbound customer contact and customer service performance.

· Define, implement and follow up relevant KPIs, including accessibility, response times, customer satisfaction, productivity, quality and outbound activity.

· Run regular performance reviews, team meetings and pep-talks to create energy, engagement and accountability.

· Develop a consistent customer service culture and way of working across all locations.

· Develop and execute the customer service strategy, including organization, processes, staffing and continuous improvement.

· Identify customer trends, recurring issues and opportunities to improve the customer experience.

· Work cross-functionally with Sales, Operations, Service, Logistics and other functions to resolve customer issues and improve processes.

· Provide the CEO and management team with clear reporting on performance, customer trends, challenges and improvement initiatives.

Candidate Profile

We are looking for a strong people leader who combines customer focus with a performance-driven mindset.

You should have:

· Proven leadership experience from customer service, contact center or a similar customer-facing operation.

· Experience leading Team Leaders or other managers.

· Strong experience with KPIs, performance management and continuous improvement.

· Ability to create motivation, energy and accountability across multiple locations.

· A structured and data-driven approach combined with strong communication and coaching skills.

· Ability to work both strategically and hands-on when required.

· Experience from an international or multi-site organization.

· English and Swedish are mandatory requirements both in writing and speaking.

· Ability to travel regularly between our customer service locations.

Leadership Profile

The Head of Customer Service should be a visible, positive and performance-oriented leader who develops people, sets clear expectations and follows up consistently.

Success means building strong Team Leaders, engaged customer service teams, clear KPIs and a consistently excellent customer experience across all locations.

Location: Norrtälje or Gothenburg, Sweden

Responsibility: Customer Service teams in Balingen, Gothenburg, Norrtälje and Mora

Team: Approximately 20 employees, including 3-4 Customer Service Team Leaders

Reports to: CEO