Lediga jobb hos H&M, Hennes & Mauritz

Job Description

WHAT YOU’LL DO

As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

• Share your fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.
• Support with opening and closing of the store.
• Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with…

• Experience in customer service within fashion, retail, or similar fields.

And people who are…

• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
• Thriving in collaborative and dynamic environments.
• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
• Flexible and action oriented.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a temporary position offering 8h and/or extra hours when needed with start in October or by agreement. The role is based in Karlstad Bergvik and you should be available to work during store opening hours. Language skills in Swedish or English are required.

We have an ongoing selection, so the position may be filled before the application deadline, so send in your application today! The last application date is 16/9.

Take the next step in your career together with us. The journey starts here.

* Store roles assessment:

To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&M Group. Please look out for an email in your inbox/junk email from MAKI.

After completing the assessment, you’ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application.

For more information on how we process your personal data, please see our Privacy Notice.

** We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Job Description

WHAT YOU’LL DO

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
• Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
• Manage team planning, scheduling, and ensure seamless opening and closing routines.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with…

• Experience in retail management and operations.
• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
• Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.

And people who are…

• Strong and confident leaders who inspire, coach, and develop their teams with integrity.
• Thriving in collaborative, dynamic environments, with a solution-focused mindset.
• Motivated to create great customers experiences while promoting and selling our products.
• A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
• Effective communicators, creative, and curious.
• Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a temporary position for 12 months offering 35 hours per week with start in November or by agreement. This position is based in Tuna Park, Eskilstuna and you should be able to work during store opening hours. Language skills in Swedish or English is needed.

We have an ongoing selection, so the position may be filled before the application deadline, so send in your application today! The last application date is 16/9.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Job Description

WHAT YOU’LL DO

As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

• Share your fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.
• Support with opening and closing of the store.
• Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with…

• Experience in customer service within fashion, retail, or similar fields.

And people who are…

• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
• Thriving in collaborative and dynamic environments.
• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
• Flexible and action oriented.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a temporary position offering 8h and/or extra hours when needed with start in October or by agreement. The role is based in Karlstad Bergvik and you should be available to work during store opening hours. Language skills in Swedish or English are required.

We have an ongoing selection, so the position may be filled before the application deadline, so send in your application today! The last application date is 16/9.

Take the next step in your career together with us. The journey starts here.

* Store roles assessment:

To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&M Group. Please look out for an email in your inbox/junk email from MAKI.

After completing the assessment, you’ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application.

For more information on how we process your personal data, please see our Privacy Notice.

** We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Job Description

WHAT YOU’LL DO

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
• Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
• Manage team planning, scheduling, and ensure seamless opening and closing routines.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with…

• Experience in retail management and operations.
• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
• Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.

And people who are…

• Strong and confident leaders who inspire, coach, and develop their teams with integrity.
• Thriving in collaborative, dynamic environments, with a solution-focused mindset.
• Motivated to create great customers experiences while promoting and selling our products.
• A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
• Effective communicators, creative, and curious.
• Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a temporary position for 12 months offering 35 hours per week with start in November or by agreement. This position is based in Tuna Park, Eskilstuna and you should be able to work during store opening hours. Language skills in Swedish or English is needed.

We have an ongoing selection, so the position may be filled before the application deadline, so send in your application today! The last application date is 16/9.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Job Description

WHAT YOU WILL DO

As a Labour Demand Expert, you own the logic that translates store demand signals into workload and labour hours.

Rather than forecasting sales or managing staffing plans directly, you build and continuously improve the global labour demand model that determines how operational demand is converted into workload requirements across our retail environments.

You ensure labour allocation is data-driven, fair and aligned with both commercial and operational realities across store formats, customer missions and markets.

You will:

• Own and continuously develop the end-to-end labour demand model, translating customer demand, operational activities and workload drivers into labour hours
• Define how demand signals such as customer traffic, transactions, deliveries, omnichannel activity and operational complexity translate into workload requirements
• Ensure the model reflects real store activity patterns and evolves with changes in customer behaviour, omnichannel flows and operating models
• Define, document and maintain assumptions, scaling rules and calculation logic in a clear and structured way
• Build logic for daily, weekly and seasonal variation, including store-type, format and size scaling factors
• Analyse relationships between demand, workload, productivity and labour consumption to improve model accuracy
• Support scenario modelling to assess labour impacts of new store formats, omnichannel initiatives, operational changes and productivity improvements
• Partner closely with Labour Standards and Workforce Management experts to ensure demand logic translates effectively into labour standards, staffing recommendations and workforce planning outputs
• Act as a subject matter expert on labour demand logic, supporting both technical and non-technical stakeholders

WHO YOU WILL WORK WITH

You will work closely with Controlling, Operations Development, Labour Standards, Workforce Management, Tech and Product teams, as well as global teams and Sales Markets.

In this role, you act as a key link between customer demand, operational workload and labour planning, ensuring labour demand logic is understood, consistently applied and scalable across markets.

WHO YOU ARE

You are an analytical and structured problem-solver who enjoys understanding how operational demand creates work. You are comfortable building models, analysing complex drivers and translating operational reality into scalable planning logic.

We are looking for people with:

• Experience in labour demand modelling, operational analytics, workforce planning, capacity planning, operational modelling or workload forecasting
• Experience translating demand drivers, customer activity, workload patterns or operational volume into labour requirements
• Strong analytical and modelling skills with the ability to work with large and complex datasets
• Experience building, documenting and maintaining operational models, assumptions and calculation logic
• Understanding of customer-driven operational environments such as retail, logistics, delivery operations, fulfilment, warehousing or similar high-volume operations
• Strong understanding of operational drivers such as customer traffic, transactions, deliveries, workloads, productivity factors and omnichannel flows
• Experience translating complex models and assumptions into practical guidance for business stakeholders
• Strong documentation skills and attention to detail
• Fluency in English, both written and spoken

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here.

WHY YOU’LL LOVE WORKING HERE

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

An example of our benefits:

• 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).
• H&M Incentive Programme – HIP. Learn more about the programme here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

This is a permanent position based in Stockholm, please send your CV in English as soon as possible.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Job Description

WHAT YOU WILL DO

As Commercial Manager within Tech, you will play a critical role in shaping how H&M Group creates commercial value through technology. You lead with confidence in a complex and fast‑moving environment, balancing long‑term direction with hands‑on execution.

You will combine strategic perspective with operational presence, creating clarity, momentum and results even when priorities evolve and conditions are uncertain.

Your responsibilities will include:

• Leading and developing a global commercial team with a calm, inclusive and trust‑based leadership style
• Creating structure and clear priorities in an environment characterised by change and ambiguity
• Supporting strategic sourcing, vendor selection and commercial negotiations for key technology agreements
• Ensuring cost efficiency, value optimisation and strong commercial governance
• Working closely with product, design and technology teams to turn strategy into execution
• Actively following up supplier performance and stepping in operationally when needed
• Developing and improving commercial and procurement ways of working to support future business needs

WHO YOU WILL WORK WITH

You will lead a global team of 14 commercial professionals based in Sweden and India, working across commercial advisory, software asset management and commercial specialisation within Tech.

You collaborate closely with Tech leadership, product and design teams and key stakeholders across H&M Group, as well as a broad network of global suppliers and partners. You report to the Head of Commercial & Procurement and operate in a context where strong leadership, clear communication and sound judgement are essential.

WHO YOU ARE

You are a secure and pragmatic leader who creates trust through clarity, presence and sound decision‑making. You are comfortable leading in uncertainty and enjoy navigating complexity without losing momentum.

You bring strategic height without prestige and thrive in roles where you can combine leadership with hands‑on involvement.

We believe you have:

• A relevant academic background within business, economics, engineering or a related field
• Extensive experience within tech sourcing, procurement or vendor management in complex organisations
• Proven experience of leading teams through change with a steady and people‑centred approach
• Strong commercial and financial acumen, including building business cases and managing vendor frameworks
• Experience working with SaaS, multi‑vendor setups and complex contract structures
• A pragmatic, solution‑oriented mindset with the ability to move between strategy and operations
• Excellent communication skills and the ability to align stakeholders at all levels
• Fluency in English, both written and spoken

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here

WHY YOU’LL LOVE WORKING HERE

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

An example of our benefits:

• 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).
• H&M Incentive Programme – HIP. Learn more about the programme here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here. This is a permanent position based in Marievik, Stockholm. Please send your CV in English as soon as possible.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Job Description

WHAT YOU’LL DO

As our Expansion Commercial Manager, you’ll drive our global retail portfolio strategy, ensuring strong alignment with brand priorities and long-term growth ambitions. You’ll translate strategy into clear expansion plans, strengthen portfolio resilience, and enable cross-functional collaboration across markets and brands.

• Own and drive the global retail portfolio strategy for a cluster of Sales Markets in line with the Brand Plan and Global Retail Strategy
• Translate global priorities into clear, executable expansion and optimisation plans for Sales Markets
• Secure portfolio resilience and deal quality by setting and enforcing commercial, leasing and legal guidelines
• Lead cross-functional collaboration across Sales Markets, Brands and global functions to deliver strong investment and expansion recommendations
• Drive key global retail initiatives and contribute strategic input to format and portfolio development
• Elevate expansion capabilities through global insights, structured ways of working and talent development
• Represent expansion strategies in senior decision forums, including board presentations, with clear recommendations, risks and upsides

WHO YOU’LL WORK WITH

You’ll work closely with Sales Market expansion leaders, Brand teams and global functions across Commercial, Legal, Finance and Strategy. You’ll also collaborate with senior stakeholders to shape decisions that impact our long-term growth and physical retail footprint.

WHO YOU ARE

We are looking for people with…

• A minimum of 8+ years’ experience within commercial real estate, retail destinations, shopping centres, mixed-use assets, or related consumer-facing environments, with a strong track record of driving business performance and asset value.

• Proven leadership experience in senior commercial, leasing, asset management, or general management roles, leading high-performing teams and collaborating across multiple functions and stakeholders.
• Strong commercial acumen with experience developing and executing strategies that optimize revenue, customer relevance, profitability, and long-term growth.
• Demonstrated success in building and managing relationships with senior internal and external stakeholders, including investors, landlords, operators, retailers, partners, and market representatives.
• Skilled in navigating complex, international environments, balancing strategic thinking with operational execution, and making informed decisions in a fast-changing landscape.
• A degree in Business, Real Estate, Finance, Economics, Engineering, Architecture, or a related field, combined with substantial relevant professional experience.

And people who are…

• Strategic, structured and comfortable navigating ambiguity
• Commercially minded, with a long-term portfolio perspective
• Clear and confident communicators who build trust and alignment
• Curious, collaborative and motivated by continuous improvement

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• A senior role with real influence on long-term growth and portfolio direction
• A collaborative, value-driven environment where commercial thinking and purpose go hand in hand

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. This role requires traveling occasionally and is based in Stockholm, no remote applications will be considered

Job Description

WHAT YOU WILL DO

As Commercial Manager within Tech, you will play a critical role in shaping how H&M Group creates commercial value through technology. You lead with confidence in a complex and fast‑moving environment, balancing long‑term direction with hands‑on execution.

You will combine strategic perspective with operational presence, creating clarity, momentum and results even when priorities evolve and conditions are uncertain.

Your responsibilities will include:

• Leading and developing a global commercial team with a calm, inclusive and trust‑based leadership style
• Creating structure and clear priorities in an environment characterised by change and ambiguity
• Supporting strategic sourcing, vendor selection and commercial negotiations for key technology agreements
• Ensuring cost efficiency, value optimisation and strong commercial governance
• Working closely with product, design and technology teams to turn strategy into execution
• Actively following up supplier performance and stepping in operationally when needed
• Developing and improving commercial and procurement ways of working to support future business needs

WHO YOU WILL WORK WITH

You will lead a global team of 14 commercial professionals based in Sweden and India, working across commercial advisory, software asset management and commercial specialisation within Tech.

You collaborate closely with Tech leadership, product and design teams and key stakeholders across H&M Group, as well as a broad network of global suppliers and partners. You report to the Head of Commercial & Procurement and operate in a context where strong leadership, clear communication and sound judgement are essential.

WHO YOU ARE

You are a secure and pragmatic leader who creates trust through clarity, presence and sound decision‑making. You are comfortable leading in uncertainty and enjoy navigating complexity without losing momentum.

You bring strategic height without prestige and thrive in roles where you can combine leadership with hands‑on involvement.

We believe you have:

• A relevant academic background within business, economics, engineering or a related field
• Extensive experience within tech sourcing, procurement or vendor management in complex organisations
• Proven experience of leading teams through change with a steady and people‑centred approach
• Strong commercial and financial acumen, including building business cases and managing vendor frameworks
• Experience working with SaaS, multi‑vendor setups and complex contract structures
• A pragmatic, solution‑oriented mindset with the ability to move between strategy and operations
• Excellent communication skills and the ability to align stakeholders at all levels
• Fluency in English, both written and spoken

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here

WHY YOU’LL LOVE WORKING HERE

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

An example of our benefits:

• 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).
• H&M Incentive Programme – HIP. Learn more about the programme here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here. This is a permanent position based in Marievik, Stockholm. Please send your CV in English as soon as possible.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Job Description

WHAT YOU’LL DO

As our Expansion Commercial Manager, you’ll drive our global retail portfolio strategy, ensuring strong alignment with brand priorities and long-term growth ambitions. You’ll translate strategy into clear expansion plans, strengthen portfolio resilience, and enable cross-functional collaboration across markets and brands.

• Own and drive the global retail portfolio strategy for a cluster of Sales Markets in line with the Brand Plan and Global Retail Strategy
• Translate global priorities into clear, executable expansion and optimisation plans for Sales Markets
• Secure portfolio resilience and deal quality by setting and enforcing commercial, leasing and legal guidelines
• Lead cross-functional collaboration across Sales Markets, Brands and global functions to deliver strong investment and expansion recommendations
• Drive key global retail initiatives and contribute strategic input to format and portfolio development
• Elevate expansion capabilities through global insights, structured ways of working and talent development
• Represent expansion strategies in senior decision forums, including board presentations, with clear recommendations, risks and upsides

WHO YOU’LL WORK WITH

You’ll work closely with Sales Market expansion leaders, Brand teams and global functions across Commercial, Legal, Finance and Strategy. You’ll also collaborate with senior stakeholders to shape decisions that impact our long-term growth and physical retail footprint.

WHO YOU ARE

We are looking for people with…

• A minimum of 8+ years’ experience within commercial real estate, retail destinations, shopping centres, mixed-use assets, or related consumer-facing environments, with a strong track record of driving business performance and asset value.

• Proven leadership experience in senior commercial, leasing, asset management, or general management roles, leading high-performing teams and collaborating across multiple functions and stakeholders.
• Strong commercial acumen with experience developing and executing strategies that optimize revenue, customer relevance, profitability, and long-term growth.
• Demonstrated success in building and managing relationships with senior internal and external stakeholders, including investors, landlords, operators, retailers, partners, and market representatives.
• Skilled in navigating complex, international environments, balancing strategic thinking with operational execution, and making informed decisions in a fast-changing landscape.
• A degree in Business, Real Estate, Finance, Economics, Engineering, Architecture, or a related field, combined with substantial relevant professional experience.

And people who are…

• Strategic, structured and comfortable navigating ambiguity
• Commercially minded, with a long-term portfolio perspective
• Clear and confident communicators who build trust and alignment
• Curious, collaborative and motivated by continuous improvement

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• A senior role with real influence on long-term growth and portfolio direction
• A collaborative, value-driven environment where commercial thinking and purpose go hand in hand

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. This role requires traveling occasionally and is based in Stockholm, no remote applications will be considered

Job Description

WHAT YOU WILL DO

As a Labour Demand Expert, you own the logic that translates store demand signals into workload and labour hours.

Rather than forecasting sales or managing staffing plans directly, you build and continuously improve the global labour demand model that determines how operational demand is converted into workload requirements across our retail environments.

You ensure labour allocation is data-driven, fair and aligned with both commercial and operational realities across store formats, customer missions and markets.

You will:

• Own and continuously develop the end-to-end labour demand model, translating customer demand, operational activities and workload drivers into labour hours
• Define how demand signals such as customer traffic, transactions, deliveries, omnichannel activity and operational complexity translate into workload requirements
• Ensure the model reflects real store activity patterns and evolves with changes in customer behaviour, omnichannel flows and operating models
• Define, document and maintain assumptions, scaling rules and calculation logic in a clear and structured way
• Build logic for daily, weekly and seasonal variation, including store-type, format and size scaling factors
• Analyse relationships between demand, workload, productivity and labour consumption to improve model accuracy
• Support scenario modelling to assess labour impacts of new store formats, omnichannel initiatives, operational changes and productivity improvements
• Partner closely with Labour Standards and Workforce Management experts to ensure demand logic translates effectively into labour standards, staffing recommendations and workforce planning outputs
• Act as a subject matter expert on labour demand logic, supporting both technical and non-technical stakeholders

WHO YOU WILL WORK WITH

You will work closely with Controlling, Operations Development, Labour Standards, Workforce Management, Tech and Product teams, as well as global teams and Sales Markets.

In this role, you act as a key link between customer demand, operational workload and labour planning, ensuring labour demand logic is understood, consistently applied and scalable across markets.

WHO YOU ARE

You are an analytical and structured problem-solver who enjoys understanding how operational demand creates work. You are comfortable building models, analysing complex drivers and translating operational reality into scalable planning logic.

We are looking for people with:

• Experience in labour demand modelling, operational analytics, workforce planning, capacity planning, operational modelling or workload forecasting
• Experience translating demand drivers, customer activity, workload patterns or operational volume into labour requirements
• Strong analytical and modelling skills with the ability to work with large and complex datasets
• Experience building, documenting and maintaining operational models, assumptions and calculation logic
• Understanding of customer-driven operational environments such as retail, logistics, delivery operations, fulfilment, warehousing or similar high-volume operations
• Strong understanding of operational drivers such as customer traffic, transactions, deliveries, workloads, productivity factors and omnichannel flows
• Experience translating complex models and assumptions into practical guidance for business stakeholders
• Strong documentation skills and attention to detail
• Fluency in English, both written and spoken

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here.

WHY YOU’LL LOVE WORKING HERE

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

An example of our benefits:

• 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).
• H&M Incentive Programme – HIP. Learn more about the programme here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

This is a permanent position based in Stockholm, please send your CV in English as soon as possible.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.