Lediga jobb hos H&M, Hennes & Mauritz

WHAT YOU’LL DO​

At our Distribution Center in Eskilstuna, we are responsible for the logistics operations and the distribution of fashion items to our retail customers in Sweden, Norway, Iceland, Finland and Denmark.

As a DC Controlling Manager, you are responsible for the financial and operational controlling of the DC, influencing and securing short and long-term targets. You contribute with effective leadership as responsible for the local controlling function, as well as a member of the DC management team. Your main responsibilities will include:

• Developing and communicating the strategy to achieve goals together with the DC management team regarding costs, planning, efficiency, and payroll.
• Creating and tracking the budget, projects, and KPIs (costs, service, sustainability) in terms of efficiency, productivity, and quality assurance.
• Leading and developing the controlling team, including succession planning.
• Supporting departments and management team with financial and quantitative insights, reports and analyses.
• Conducting relevant analyses and reports and defining potential measures to improve profitability, service level, efficiency, and costs.
• Ensuring correct invoicing and quality check of main cost drivers.
• Defining the framework and reporting structure for regular tracking of business results according to global guidelines and reporting requirements.
• Supporting and conducting contract negotiations (e.g. overseeing and initiating tendering of contracts with external vendors).
• Monitoring, challenging, and validating planning.

WHO YOU’LL WORK WITH​

As a DC Controlling Manager, you will be a part of the management team and report directly to the DC Manager.

You will have both internal and external stakeholders:

Internally you will work in close collaboration with Warehouse operations in order secure an efficient operation both in terms of KPI’s as well as controlling staffing hours. Externally your main stakeholder is Regional Controlling within Region North who is consolidating all reporting.

WHO YOU ARE​

We are looking for people with...

• Bachelor’s degree, preferably in Finance, Business, Economics, Supply Chain or equivalent
• 3–5 years of experience in a business analyst or similar finance role, preferably within retail
• Several years of experience in team leadership, with staff responsibility and a strong ability to foster collaboration, co-creation, and employee development
• Experience of working with unions
• Deep knowledge of controlling, logistics, DC operations, and finance
• Strong financial knowledge and solid understanding of accounting principles
• Strong analytical ability combined with business acumen
• Experience and technical ability in financial tools, with the ability to quickly adapt to new systems
• Solid skills in project management, prioritisation, and business case development
• Proven experience in setting goals, including defining clear plans and actions to achieve them

And people who are…​

• Analytical and solution-oriented
• Strong communicators who collaborate effectively and interact confidently with stakeholders at different levels
• Driven by collaboration and building strong relationships
• A role model who fosters a collaborative, inclusive, and high-performing environment and acts in line with company values
• Able to perform under pressure and prioritise effectively in a dynamic environment
• Proactive with the ability to identify improvement opportunities
• Capable of driving initiatives end-to-end – from idea to successful implementation
• Structured, goal-driven, and with a strong sense of ownership

Additional Information

​This is a full-time position, starting with a probationary period of 6 months. The location is based in Eskilstuna and part of the Logistic Region Europe. Collective agreement with Unionen.

Sounds interesting? Apply by sending in your CV no later than August 16th 2026. We will review applications and conduct interviews on an ongoing basis. Please note that the position may be filled before the final application deadline, so we encourage you to apply as soon as possible.

Due to data policies, we only accept applications through the career page. ​​

We also want to inform you about routines in the recruitment process, which means that all candidates in connection with a job offer are called to a drug and alcohol test. In addition, a job offer is only valid on the condition that a background check does not reveal any remarks in the criminal record.

If you have any questions regarding this position, please contact DC Manager Linda Forslund, lindam.forslund@hm.com.

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

WHY YOU’LL LOVE WORKING HERE ​

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

• Employee discount card, usable for all H&M Group brands both in stores and online
• Inclusion in the H&M Incentive Program (HIP)

JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

Take the next step in your career together with us. The journey starts here.​

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

WHAT YOU’LL DO​

Our Transport Teams are centralized into three local hubs across Europe, known as Cluster Transport Operations Centers (CTOCs), located in the Poznań area (Poland), Madrid area (Spain), and Stockholm (Sweden). These centers enable collaborative resource pooling, centralized expertise, and a unified approach to managing all markets from a cluster-wide perspective — maximizing synergies across the network and strengthening stakeholder alignment.

As Transport Planning Lead, you’ll oversee transport planning, supports negotiations, and coordinates stakeholders to ensure effective delivery and continuous operational improvement. Your main responsibilities will include:

• Managing transport systems and tools, ensuring integration, issue resolution, and data accuracy
• Coordinating delivery schedules and transport capacity for optimal planning and execution
• Administering transport contracts and supporting negotiations with legal and commercial teams
• Contributing to commercial activities through operational reviews and local expertise
• Collaborating with internal teams and external partners to ensure compliance and service-level optimization
• Leading transport projects and process improvements to enhance workflows and address operational challenges
• Monitoring KPIs and preparing reports to support performance analysis and strategic decision-making

WHO YOU’LL WORK WITH​

You’ll collaborate closely with cross-functional teams and key stakeholders to ensure smooth transport planning and execution. Your main collaboration partners will be:

• Transport Planning team
• Regional Transport Operations team
• Commercial Stakeholders
• Finance & Controlling Team
• External partners

WHO YOU ARE​

We are looking for people with…​

• Expertise in transport planning, contract management, and operational coordination
• Proficiency in data tools and transport systems
• Strong project and workflow management skills
• Analytical thinking to drive efficiency
• Informal leadership experience

And people who are…​

• Skilled in building internal and external partnerships
• Clear communicators and effective problem-solvers
• Strategic thinkers balancing commercial and operational needs
• Organized, proactive, and focused on continuous improvement

JOIN US​

This is a full-time role located in Stockholm, Sweden . The Transport Planning Lead is reporting to the Transport Planning Team Leader. Sounds interesting? Apply by sending in your CV in English no later than 22nd June 2026. Due to data policies, we only accept applications through the career page. ​

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

WHY YOU’LL LOVE WORKING HERE ​

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

• Employee discount card, usable for all H&M Group brands both in stores and online
• Inclusion in the H&M Incentive Program (HIP)

JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

Take the next step in your career together with us. The journey starts here.​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Job Description

As a Test & Learn Specialist, you’ll join the Marketing Insights & Steering area within the Marketing Domain, where we enable data-driven decision-making across H&M’s global marketing organization. Our team plays a central role in understanding the impact of marketing ensuring that investments across channels, markets, and customer touchpoints are measurable, optimised, and aligned with business goals.

We build and evolve the measurement ecosystem that underpins modern marketing at H&M - combining experimentation, attribution, and marketing mix modelling to generate actionable insights. From defining global measurement frameworks to analysing campaign and customer performance, we connect data, tools, and ways of working to help teams continuously learn and improve.

Together, we empower stakeholders across marketing, tech, and business functions to make informed decisions, maximise the value of marketing investments, and drive sustainable growth.

WHAT YOU’LL DO

As a Test & Learn Specialist, you will play a key role in enabling data-driven decision-making across media, customer, and loyalty strategies. You will collaborate closely with the Test & Learn team (Lead and Specialist) and stakeholders across the organisation to run high-quality experiments and generate actionable insights on the impact of our marketing activities.

You will be responsible for planning, designing, analysing, and communicating the results of experiments conducted across our communication channels. This role requires strong technical and analytical skills, attention to detail, and the ability to translate complex results into clear and relevant insights.

As a Test & Learn Specialist, you will:

• Design and run experiments across marketing channels using robust methodologies
• Analyze results using statistical methods and translate findings into actionable insights
• Apply best practices in experimentation design, including hypothesis specification, power calculation, setup, analysis and validation
• Work hands-on with large datasets using SQL, Python, Google BigQuery, and Power BI
• Ensure data quality and reliability across experiments
• Communicate results clearly to technical and non-technical stakeholders
• Collaborate with teams across Marketing to support experiment execution and insight generation
• Contribute to improving experimentation methods and ways of working

WHO YOU WILL WORK WITH:

You will collaborate closely with teams across the Marketing organisation, including Activation (Media Operations and CRM & Loyalty), as well as Creative Production.

You will also work with colleagues across the Marketing Tech Domain and Controlling to enable experiment execution, ensure data quality, and translate insights into business impact.

WHO YOU ARE:

You are a curious and analytical problem-solver with a strong interest in marketing measurement and experimentation. You enjoy working hands-on with data and are comfortable designing, analysing, and interpreting experiments to generate clear and actionable insights.

You bring a structured and detail-oriented mindset, with the ability to translate business questions into well-designed tests and robust analyses. You are comfortable working with data at scale and ensure high quality in both your methodology and outputs.

You collaborate effectively with stakeholders and peers, communicating complex concepts in a clear and accessible way. You are open to feedback, eager to learn, and motivated to continuously improve both your own work and how experimentation is applied across the organisation.

We are looking for people with:

• Bachelor’s degree in Statistics, Engineering, Economics or related field
• 2+ years of experience working with data analytics, controlled experimentation, data science, marketing analytics, or related fields
• Experience with randomized controlled trial, hypothesis testing, quasi-experiments or similar methodologies
• Proficiency in SQL and experience managing large datasets from multiple data sources
• Knowledge of Python/R or other programming language
• Experience working with marketing and customer data is a plus
• Excellent communication and presentation skills, with the ability to convey complex concepts to non-technical audiences
• Analytical mindset and ability to lead with data-driven insights within a cross-functional team
• Fluent in English (written and spoken)

Additional Information

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE 

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

As Performance & Insights Lead, you will play a key role in shaping how Retail Operations in H&M measures and drives performance globally.

You will own and evolve our KPI framework, ensuring consistency in how performance is defined, tracked, and communicated across markets. Acting as the analytical centre of excellence, you will translate data into actionable insights that support decision-making, benchmarking, and continuous improvement across global teams and Sales Markets.

WHO WE ARE:

Commercial Development & Growth (CD&G) is a global function within the H&M brand and our ambition is to create a more seamless, inspiring and relevant experience for our customers. Together we develop, grow, and optimize all sales channels to elevate the H&M brand while enabling profitable sales and growth for our company.

Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centered around our product and provides competitive convenience for our customers.

In this role, you’ll report to the Head of Retail Operations.

WHAT YOU’LL DO

As Performance & Insights Lead, you will:

• Own the global Retail Operations KPI framework, including definitions, calculations, and logic.
• Ensure a consistent “one version of truth” across key operational metrics
• Measure and track benefit realization and ROI for new initiatives and implementations.
• Develop and maintain performance reporting tools, including store-related insights (e.g. Store Performance Application).
• Produce weekly and monthly performance packs, including trends, insights, and recommended actions.
• Translate data into clear narratives that highlight drivers, risks, and opportunities.
• Conduct market benchmarking to identify gaps, best practices, and improvement areas.
• Support markets with performance deep-dives and data interpretation.
• Maintain structured approaches to root cause analysis across markets.
• Partner with key stakeholders to ensure follow-up and action tracking on identified improvements.
• Drive strong data governance by ensuring KPI documentation and definitions are accurate and up to date

WHO YOU ARE

We are looking for someone who has:

• Relevant degree (e.g. Business Administration, Engineering) or equivalent experience.
• Experience working with KPIs, performance reporting, and data analysis in roles such as Controller, Business Analyst, Data Analyst or similar.
• Experience with BI tools (e.g. Power BI, Tableau) and strong Excel skills.
• Understanding of retail or store operations is a strong advantage.
• Strong analytical mindset with experience building or working with KPI frameworks
• Ability to turn complex data into clear, actionable insights
• High attention to detail combined with strong storytelling and communication skills
• Confident in working with and influencing multiple stakeholders across markets and functions
• Structured and proactive, with the ability to drive continuous improvement

This is a full-time position with a placement in Stockholm.

As Performance & Insights Lead, you will play a key role in shaping how Retail Operations in H&M measures and drives performance globally.

You will own and evolve our KPI framework, ensuring consistency in how performance is defined, tracked, and communicated across markets. Acting as the analytical centre of excellence, you will translate data into actionable insights that support decision-making, benchmarking, and continuous improvement across global teams and Sales Markets.

WHO WE ARE:

Commercial Development & Growth (CD&G) is a global function within the H&M brand and our ambition is to create a more seamless, inspiring and relevant experience for our customers. Together we develop, grow, and optimize all sales channels to elevate the H&M brand while enabling profitable sales and growth for our company.

Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centered around our product and provides competitive convenience for our customers.

In this role, you’ll report to the Head of Retail Operations.

WHAT YOU’LL DO

As Performance & Insights Lead, you will:

• Own the global Retail Operations KPI framework, including definitions, calculations, and logic.
• Ensure a consistent “one version of truth” across key operational metrics
• Measure and track benefit realization and ROI for new initiatives and implementations.
• Develop and maintain performance reporting tools, including store-related insights (e.g. Store Performance Application).
• Produce weekly and monthly performance packs, including trends, insights, and recommended actions.
• Translate data into clear narratives that highlight drivers, risks, and opportunities.
• Conduct market benchmarking to identify gaps, best practices, and improvement areas.
• Support markets with performance deep-dives and data interpretation.
• Maintain structured approaches to root cause analysis across markets.
• Partner with key stakeholders to ensure follow-up and action tracking on identified improvements.
• Drive strong data governance by ensuring KPI documentation and definitions are accurate and up to date

WHO YOU ARE

We are looking for someone who has:

• Relevant degree (e.g. Business Administration, Engineering) or equivalent experience.
• Experience working with KPIs, performance reporting, and data analysis in roles such as Controller, Business Analyst, Data Analyst or similar.
• Experience with BI tools (e.g. Power BI, Tableau) and strong Excel skills.
• Understanding of retail or store operations is a strong advantage.
• Strong analytical mindset with experience building or working with KPI frameworks
• Ability to turn complex data into clear, actionable insights
• High attention to detail combined with strong storytelling and communication skills
• Confident in working with and influencing multiple stakeholders across markets and functions
• Structured and proactive, with the ability to drive continuous improvement

This is a full-time position with a placement in Stockholm.

As Performance & Insights Lead, you will play a key role in shaping how Retail Operations in H&M measures and drives performance globally.

You will own and evolve our KPI framework, ensuring consistency in how performance is defined, tracked, and communicated across markets. Acting as the analytical centre of excellence, you will translate data into actionable insights that support decision-making, benchmarking, and continuous improvement across global teams and Sales Markets.

WHO WE ARE:

Commercial Development & Growth (CD&G) is a global function within the H&M brand and our ambition is to create a more seamless, inspiring and relevant experience for our customers. Together we develop, grow, and optimize all sales channels to elevate the H&M brand while enabling profitable sales and growth for our company.

Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centered around our product and provides competitive convenience for our customers.

In this role, you’ll report to the Head of Retail Operations.

WHAT YOU’LL DO

As Performance & Insights Lead, you will:

• Own the global Retail Operations KPI framework, including definitions, calculations, and logic.
• Ensure a consistent “one version of truth” across key operational metrics
• Measure and track benefit realization and ROI for new initiatives and implementations.
• Develop and maintain performance reporting tools, including store-related insights (e.g. Store Performance Application).
• Produce weekly and monthly performance packs, including trends, insights, and recommended actions.
• Translate data into clear narratives that highlight drivers, risks, and opportunities.
• Conduct market benchmarking to identify gaps, best practices, and improvement areas.
• Support markets with performance deep-dives and data interpretation.
• Maintain structured approaches to root cause analysis across markets.
• Partner with key stakeholders to ensure follow-up and action tracking on identified improvements.
• Drive strong data governance by ensuring KPI documentation and definitions are accurate and up to date

WHO YOU ARE

We are looking for someone who has:

• Relevant degree (e.g. Business Administration, Engineering) or equivalent experience.
• Experience working with KPIs, performance reporting, and data analysis in roles such as Controller, Business Analyst, Data Analyst or similar.
• Experience with BI tools (e.g. Power BI, Tableau) and strong Excel skills.
• Understanding of retail or store operations is a strong advantage.
• Strong analytical mindset with experience building or working with KPI frameworks
• Ability to turn complex data into clear, actionable insights
• High attention to detail combined with strong storytelling and communication skills
• Confident in working with and influencing multiple stakeholders across markets and functions
• Structured and proactive, with the ability to drive continuous improvement

This is a full-time position with a placement in Stockholm.

As Performance & Insights Lead, you will play a key role in shaping how Retail Operations in H&M measures and drives performance globally.

You will own and evolve our KPI framework, ensuring consistency in how performance is defined, tracked, and communicated across markets. Acting as the analytical centre of excellence, you will translate data into actionable insights that support decision-making, benchmarking, and continuous improvement across global teams and Sales Markets.

WHO WE ARE:

Commercial Development & Growth (CD&G) is a global function within the H&M brand and our ambition is to create a more seamless, inspiring and relevant experience for our customers. Together we develop, grow, and optimize all sales channels to elevate the H&M brand while enabling profitable sales and growth for our company.

Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centered around our product and provides competitive convenience for our customers.

In this role, you’ll report to the Head of Retail Operations.

WHAT YOU’LL DO

As Performance & Insights Lead, you will:

• Own the global Retail Operations KPI framework, including definitions, calculations, and logic.
• Ensure a consistent “one version of truth” across key operational metrics
• Measure and track benefit realization and ROI for new initiatives and implementations.
• Develop and maintain performance reporting tools, including store-related insights (e.g. Store Performance Application).
• Produce weekly and monthly performance packs, including trends, insights, and recommended actions.
• Translate data into clear narratives that highlight drivers, risks, and opportunities.
• Conduct market benchmarking to identify gaps, best practices, and improvement areas.
• Support markets with performance deep-dives and data interpretation.
• Maintain structured approaches to root cause analysis across markets.
• Partner with key stakeholders to ensure follow-up and action tracking on identified improvements.
• Drive strong data governance by ensuring KPI documentation and definitions are accurate and up to date

WHO YOU ARE

We are looking for someone who has:

• Relevant degree (e.g. Business Administration, Engineering) or equivalent experience.
• Experience working with KPIs, performance reporting, and data analysis in roles such as Controller, Business Analyst, Data Analyst or similar.
• Experience with BI tools (e.g. Power BI, Tableau) and strong Excel skills.
• Understanding of retail or store operations is a strong advantage.
• Strong analytical mindset with experience building or working with KPI frameworks
• Ability to turn complex data into clear, actionable insights
• High attention to detail combined with strong storytelling and communication skills
• Confident in working with and influencing multiple stakeholders across markets and functions
• Structured and proactive, with the ability to drive continuous improvement

This is a full-time position with a placement in Stockholm.

As Performance & Insights Lead, you will play a key role in shaping how Retail Operations in H&M measures and drives performance globally.

You will own and evolve our KPI framework, ensuring consistency in how performance is defined, tracked, and communicated across markets. Acting as the analytical centre of excellence, you will translate data into actionable insights that support decision-making, benchmarking, and continuous improvement across global teams and Sales Markets.

WHO WE ARE:

Commercial Development & Growth (CD&G) is a global function within the H&M brand and our ambition is to create a more seamless, inspiring and relevant experience for our customers. Together we develop, grow, and optimize all sales channels to elevate the H&M brand while enabling profitable sales and growth for our company.

Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centered around our product and provides competitive convenience for our customers.

In this role, you’ll report to the Head of Retail Operations.

WHAT YOU’LL DO

As Performance & Insights Lead, you will:

• Own the global Retail Operations KPI framework, including definitions, calculations, and logic.
• Ensure a consistent “one version of truth” across key operational metrics
• Measure and track benefit realization and ROI for new initiatives and implementations.
• Develop and maintain performance reporting tools, including store-related insights (e.g. Store Performance Application).
• Produce weekly and monthly performance packs, including trends, insights, and recommended actions.
• Translate data into clear narratives that highlight drivers, risks, and opportunities.
• Conduct market benchmarking to identify gaps, best practices, and improvement areas.
• Support markets with performance deep-dives and data interpretation.
• Maintain structured approaches to root cause analysis across markets.
• Partner with key stakeholders to ensure follow-up and action tracking on identified improvements.
• Drive strong data governance by ensuring KPI documentation and definitions are accurate and up to date

WHO YOU ARE

We are looking for someone who has:

• Relevant degree (e.g. Business Administration, Engineering) or equivalent experience.
• Experience working with KPIs, performance reporting, and data analysis in roles such as Controller, Business Analyst, Data Analyst or similar.
• Experience with BI tools (e.g. Power BI, Tableau) and strong Excel skills.
• Understanding of retail or store operations is a strong advantage.
• Strong analytical mindset with experience building or working with KPI frameworks
• Ability to turn complex data into clear, actionable insights
• High attention to detail combined with strong storytelling and communication skills
• Confident in working with and influencing multiple stakeholders across markets and functions
• Structured and proactive, with the ability to drive continuous improvement

This is a full-time position with a placement in Stockholm.

As Performance & Insights Lead, you will play a key role in shaping how Retail Operations in H&M measures and drives performance globally.

You will own and evolve our KPI framework, ensuring consistency in how performance is defined, tracked, and communicated across markets. Acting as the analytical centre of excellence, you will translate data into actionable insights that support decision-making, benchmarking, and continuous improvement across global teams and Sales Markets.

WHO WE ARE:

Commercial Development & Growth (CD&G) is a global function within the H&M brand and our ambition is to create a more seamless, inspiring and relevant experience for our customers. Together we develop, grow, and optimize all sales channels to elevate the H&M brand while enabling profitable sales and growth for our company.

Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centered around our product and provides competitive convenience for our customers.

In this role, you’ll report to the Head of Retail Operations.

WHAT YOU’LL DO

As Performance & Insights Lead, you will:

• Own the global Retail Operations KPI framework, including definitions, calculations, and logic.
• Ensure a consistent “one version of truth” across key operational metrics
• Measure and track benefit realization and ROI for new initiatives and implementations.
• Develop and maintain performance reporting tools, including store-related insights (e.g. Store Performance Application).
• Produce weekly and monthly performance packs, including trends, insights, and recommended actions.
• Translate data into clear narratives that highlight drivers, risks, and opportunities.
• Conduct market benchmarking to identify gaps, best practices, and improvement areas.
• Support markets with performance deep-dives and data interpretation.
• Maintain structured approaches to root cause analysis across markets.
• Partner with key stakeholders to ensure follow-up and action tracking on identified improvements.
• Drive strong data governance by ensuring KPI documentation and definitions are accurate and up to date

WHO YOU ARE

We are looking for someone who has:

• Relevant degree (e.g. Business Administration, Engineering) or equivalent experience.
• Experience working with KPIs, performance reporting, and data analysis in roles such as Controller, Business Analyst, Data Analyst or similar.
• Experience with BI tools (e.g. Power BI, Tableau) and strong Excel skills.
• Understanding of retail or store operations is a strong advantage.
• Strong analytical mindset with experience building or working with KPI frameworks
• Ability to turn complex data into clear, actionable insights
• High attention to detail combined with strong storytelling and communication skills
• Confident in working with and influencing multiple stakeholders across markets and functions
• Structured and proactive, with the ability to drive continuous improvement

This is a full-time position with a placement in Stockholm.

As Performance & Insights Lead, you will play a key role in shaping how Retail Operations in H&M measures and drives performance globally.

You will own and evolve our KPI framework, ensuring consistency in how performance is defined, tracked, and communicated across markets. Acting as the analytical centre of excellence, you will translate data into actionable insights that support decision-making, benchmarking, and continuous improvement across global teams and Sales Markets.

WHO WE ARE:

Commercial Development & Growth (CD&G) is a global function within the H&M brand and our ambition is to create a more seamless, inspiring and relevant experience for our customers. Together we develop, grow, and optimize all sales channels to elevate the H&M brand while enabling profitable sales and growth for our company.

Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centered around our product and provides competitive convenience for our customers.

In this role, you’ll report to the Head of Retail Operations.

WHAT YOU’LL DO

As Performance & Insights Lead, you will:

• Own the global Retail Operations KPI framework, including definitions, calculations, and logic.
• Ensure a consistent “one version of truth” across key operational metrics
• Measure and track benefit realization and ROI for new initiatives and implementations.
• Develop and maintain performance reporting tools, including store-related insights (e.g. Store Performance Application).
• Produce weekly and monthly performance packs, including trends, insights, and recommended actions.
• Translate data into clear narratives that highlight drivers, risks, and opportunities.
• Conduct market benchmarking to identify gaps, best practices, and improvement areas.
• Support markets with performance deep-dives and data interpretation.
• Maintain structured approaches to root cause analysis across markets.
• Partner with key stakeholders to ensure follow-up and action tracking on identified improvements.
• Drive strong data governance by ensuring KPI documentation and definitions are accurate and up to date

WHO YOU ARE

We are looking for someone who has:

• Relevant degree (e.g. Business Administration, Engineering) or equivalent experience.
• Experience working with KPIs, performance reporting, and data analysis in roles such as Controller, Business Analyst, Data Analyst or similar.
• Experience with BI tools (e.g. Power BI, Tableau) and strong Excel skills.
• Understanding of retail or store operations is a strong advantage.
• Strong analytical mindset with experience building or working with KPI frameworks
• Ability to turn complex data into clear, actionable insights
• High attention to detail combined with strong storytelling and communication skills
• Confident in working with and influencing multiple stakeholders across markets and functions
• Structured and proactive, with the ability to drive continuous improvement

This is a full-time position with a placement in Stockholm.