Customer Success Manager (CSM) - Lediga jobb

Tryggsam befinner sig i en expansiv fas och vi söker nu en affärsorienterad Digital Growth Specialist. Rollen är perfekt för dig som trivs i en självständig miljö där du har ett helhetsansvar för att driva trafik, optimera våra onlineflöden och tekniskt förvalta våra landningssidor.

Om rollen

Som vår specialist inom digital tillväxt blir du den drivande kraften i att maximera våra konverteringsflöden. Eftersom vi i dagsläget inte har en intern marknadsavdelning, förväntas du axla ett brett ansvar som spänner från trafikanskaffning till teknisk implementering och löpande optimering.

En central del av din vardag innebär att använda AI-baserade utvecklingsverktyg (Vibecoding) för att effektivt bygga, underhålla och vidareutveckla våra digitala gränssnitt.

Huvudsakliga ansvarsområden

• Konverteringsoptimering (CRO): Analysera och optimera våra befintliga onlineflöden för att öka antalet avslut och maximera kundnyttan.

• Teknisk utveckling via Vibecoding: Ansvara för uppbyggnad och underhåll av landningssidor och sajter genom AI-assisterad programmering och moderna utvecklingsverktyg.

• Trafikdrivning: Strategiskt och operativt arbeta med att leda relevant trafik till våra digitala kanaler.

• Dataanalys och uppföljning: Kontinuerligt mäta, utvärdera och rapportera resultat baserat på uppsatta KPI:er för att säkerställa högsta möjliga ROI.

Din profil

Vi söker en resultatdriven person med en stark entreprenöriell ådra. Du är tekniskt intresserad och har förmågan att omsätta data till konkreta åtgärder som driver försäljning.

Kvalifikationer

• Dokumenterad erfarenhet av digital marknadsföring och konverteringsoptimering.

• Erfarenhet av, eller ett stort intresse för, AI-driven utveckling (Vibecoding) för snabb och effektiv leverans.

• God analytisk förmåga och vana att arbeta i analys- och spårningsverktyg.

• Ett självständigt arbetssätt med förmåga att prioritera insatser som ger direkt affärsnytta.

Vi erbjuder

Tryggsam erbjuder en roll med stora påverkansmöjligheter och korta beslutsvägar. Du får friheten att forma din egen arbetsvardag och använda den senaste tekniken för att skapa mätbara resultat i ett bolag med hög ambition.

Ansökan

Urval sker löpande. Välkommen att skicka din ansökan bestående av CV och ett personligt brev där du beskriver hur du tidigare har arbetat med konvertering och teknik för att skapa tillväxt.

OM OSS Vi på Tryggsam kompletterar försäkringar med personnära, smarta säkerhetstjänster! I över ett decennium har Tryggsam varit en pålitlig partner som kompletterar försäkringar med innovativa tjänster. Våra 70 medarbetare i Stockholm hjälper dagligen över 70 000 kunder.

VÅRA SITER https://kredscore.se /// https://tryggsam.com /// https://riktiga.se /// https://tryggsam-recenssioner.se

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you're passionate about operational excellence, quality assurance, and continuous improvement, bold in your approach, and act with integrity, we'd love for you to join our team as a CRM Executive.

The CRM Executive will coordinate and execute CRM projects and campaigns, be the point of contact with all stakeholders involved and making sure that quality is delivered across all levels. The main responsibilities will be to:

A taste of what you’ll do

• Assist the CRM Team with day-to-day tasks and coordinate CRM projects and activities as requested
• Coordinate, set up and deliver all CRM campaigns, AB Tests, and automated programs
• Execute and deliver campaigns for different languages across multiple channels including but not limited to newsletters, direct mail and SMS’s
• Ensure quality across all levels including but not limited to: translations, content, artwork, bonuses, newsletters and landing pages
• Handle lists and ensure correct segmentation as per requests· Any other task/responsibility which may be related and/or connected to the role of CRM Executive
• Liaise and communicate with the Customer Service department to ensure smooth running of campaigns from start to finish.
• Provide campaign monitoring and evaluation including customer support feedback
• Create and distribute customer surveys
• Compile and provide feedback on CRM Tools
• Liaise with the design and content team to ensure delivery of campaigns, successfully and on time

Who and what we are after?

• Highly organized character with attention to detail as well as being able to work with strict deadlines in a fast-paced environment
• Strong analytical skills with experience in campaign reporting, performance measurement, and identifying optimization opportunities.
• Ability to use MS Office to generate and present reports
• Fluency in English, both spoken and written. Fluency in other languages is a bonus
• Knowledge of marketing & product lifecycle is considered an asset
• Experience using HTML code for emails marketing is a plus
• Strong proficiency in CRM systems is essential, experience using Optimove is a plus.

Employee benefits

• Private health insurance – because your wellbeing matters to us
• Wellness allowance – up to €300 per year
• Fresh and healthy Breakfast & Lunch
• prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
• Birthday leave – as we want you to celebrate your day
• Company and team-building events – trust us, these are legendary
• Relocation package to Malta, including flight and two weeks of accommodation

Tryggsam befinner sig i en expansiv fas och vi söker nu en affärsorienterad Digital Growth Specialist. Rollen är perfekt för dig som trivs i en självständig miljö där du har ett helhetsansvar för att driva trafik, optimera våra onlineflöden och tekniskt förvalta våra landningssidor.

Om rollen

Som vår specialist inom digital tillväxt blir du den drivande kraften i att maximera våra konverteringsflöden. Eftersom vi i dagsläget inte har en intern marknadsavdelning, förväntas du axla ett brett ansvar som spänner från trafikanskaffning till teknisk implementering och löpande optimering.

En central del av din vardag innebär att använda AI-baserade utvecklingsverktyg (Vibecoding) för att effektivt bygga, underhålla och vidareutveckla våra digitala gränssnitt.

Huvudsakliga ansvarsområden

• Konverteringsoptimering (CRO): Analysera och optimera våra befintliga onlineflöden för att öka antalet avslut och maximera kundnyttan.

• Teknisk utveckling via Vibecoding: Ansvara för uppbyggnad och underhåll av landningssidor och sajter genom AI-assisterad programmering och moderna utvecklingsverktyg.

• Trafikdrivning: Strategiskt och operativt arbeta med att leda relevant trafik till våra digitala kanaler.

• Dataanalys och uppföljning: Kontinuerligt mäta, utvärdera och rapportera resultat baserat på uppsatta KPI:er för att säkerställa högsta möjliga ROI.

Din profil

Vi söker en resultatdriven person med en stark entreprenöriell ådra. Du är tekniskt intresserad och har förmågan att omsätta data till konkreta åtgärder som driver försäljning.

Kvalifikationer

• Dokumenterad erfarenhet av digital marknadsföring och konverteringsoptimering.

• Erfarenhet av, eller ett stort intresse för, AI-driven utveckling (Vibecoding) för snabb och effektiv leverans.

• God analytisk förmåga och vana att arbeta i analys- och spårningsverktyg.

• Ett självständigt arbetssätt med förmåga att prioritera insatser som ger direkt affärsnytta.

Vi erbjuder

Tryggsam erbjuder en roll med stora påverkansmöjligheter och korta beslutsvägar. Du får friheten att forma din egen arbetsvardag och använda den senaste tekniken för att skapa mätbara resultat i ett bolag med hög ambition.

Ansökan

Urval sker löpande. Välkommen att skicka din ansökan bestående av CV och ett personligt brev där du beskriver hur du tidigare har arbetat med konvertering och teknik för att skapa tillväxt.

OM OSS Vi på Tryggsam kompletterar försäkringar med personnära, smarta säkerhetstjänster! I över ett decennium har Tryggsam varit en pålitlig partner som kompletterar försäkringar med innovativa tjänster. Våra 70 medarbetare i Stockholm hjälper dagligen över 70 000 kunder.

VÅRA SITER https://kredscore.se /// https://tryggsam.com /// https://riktiga.se /// https://tryggsam-recenssioner.se

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you're passionate about operational excellence, quality assurance, and continuous improvement, bold in your approach, and act with integrity, we'd love for you to join our team as a CRM Executive.

The CRM Executive will coordinate and execute CRM projects and campaigns, be the point of contact with all stakeholders involved and making sure that quality is delivered across all levels. The main responsibilities will be to:

A taste of what you’ll do

• Assist the CRM Team with day-to-day tasks and coordinate CRM projects and activities as requested
• Coordinate, set up and deliver all CRM campaigns, AB Tests, and automated programs
• Execute and deliver campaigns for different languages across multiple channels including but not limited to newsletters, direct mail and SMS’s
• Ensure quality across all levels including but not limited to: translations, content, artwork, bonuses, newsletters and landing pages
• Handle lists and ensure correct segmentation as per requests· Any other task/responsibility which may be related and/or connected to the role of CRM Executive
• Liaise and communicate with the Customer Service department to ensure smooth running of campaigns from start to finish.
• Provide campaign monitoring and evaluation including customer support feedback
• Create and distribute customer surveys
• Compile and provide feedback on CRM Tools
• Liaise with the design and content team to ensure delivery of campaigns, successfully and on time

Who and what we are after?

• Highly organized character with attention to detail as well as being able to work with strict deadlines in a fast-paced environment
• Strong analytical skills with experience in campaign reporting, performance measurement, and identifying optimization opportunities.
• Ability to use MS Office to generate and present reports
• Fluency in English, both spoken and written. Fluency in other languages is a bonus
• Knowledge of marketing & product lifecycle is considered an asset
• Experience using HTML code for emails marketing is a plus
• Strong proficiency in CRM systems is essential, experience using Optimove is a plus.

Employee benefits

• Private health insurance – because your wellbeing matters to us
• Wellness allowance – up to €300 per year
• Fresh and healthy Breakfast & Lunch
• prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
• Birthday leave – as we want you to celebrate your day
• Company and team-building events – trust us, these are legendary
• Relocation package to Malta, including flight and two weeks of accommodation

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you're passionate about operational excellence, quality assurance, and continuous improvement, bold in your approach, and act with integrity, we'd love for you to join our team as a CRM Executive.

The CRM Executive will coordinate and execute CRM projects and campaigns, be the point of contact with all stakeholders involved and making sure that quality is delivered across all levels. The main responsibilities will be to:

A taste of what you’ll do

• Assist the CRM Team with day-to-day tasks and coordinate CRM projects and activities as requested
• Coordinate, set up and deliver all CRM campaigns, AB Tests, and automated programs
• Execute and deliver campaigns for different languages across multiple channels including but not limited to newsletters, direct mail and SMS’s
• Ensure quality across all levels including but not limited to: translations, content, artwork, bonuses, newsletters and landing pages
• Handle lists and ensure correct segmentation as per requests· Any other task/responsibility which may be related and/or connected to the role of CRM Executive
• Liaise and communicate with the Customer Service department to ensure smooth running of campaigns from start to finish.
• Provide campaign monitoring and evaluation including customer support feedback
• Create and distribute customer surveys
• Compile and provide feedback on CRM Tools
• Liaise with the design and content team to ensure delivery of campaigns, successfully and on time

Who and what we are after?

• Highly organized character with attention to detail as well as being able to work with strict deadlines in a fast-paced environment
• Strong analytical skills with experience in campaign reporting, performance measurement, and identifying optimization opportunities.
• Ability to use MS Office to generate and present reports
• Fluency in English, both spoken and written. Fluency in other languages is a bonus
• Knowledge of marketing & product lifecycle is considered an asset
• Experience using HTML code for emails marketing is a plus
• Strong proficiency in CRM systems is essential, experience using Optimove is a plus.

Employee benefits

• Private health insurance – because your wellbeing matters to us
• Wellness allowance – up to €300 per year
• Fresh and healthy Breakfast & Lunch
• prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
• Birthday leave – as we want you to celebrate your day
• Company and team-building events – trust us, these are legendary
• Relocation package to Malta, including flight and two weeks of accommodation

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you're passionate about operational excellence, quality assurance, and continuous improvement, bold in your approach, and act with integrity, we'd love for you to join our team as a CRM Executive.

The CRM Executive will coordinate and execute CRM projects and campaigns, be the point of contact with all stakeholders involved and making sure that quality is delivered across all levels. The main responsibilities will be to:

A taste of what you’ll do

• Assist the CRM Team with day-to-day tasks and coordinate CRM projects and activities as requested
• Coordinate, set up and deliver all CRM campaigns, AB Tests, and automated programs
• Execute and deliver campaigns for different languages across multiple channels including but not limited to newsletters, direct mail and SMS’s
• Ensure quality across all levels including but not limited to: translations, content, artwork, bonuses, newsletters and landing pages
• Handle lists and ensure correct segmentation as per requests· Any other task/responsibility which may be related and/or connected to the role of CRM Executive
• Liaise and communicate with the Customer Service department to ensure smooth running of campaigns from start to finish.
• Provide campaign monitoring and evaluation including customer support feedback
• Create and distribute customer surveys
• Compile and provide feedback on CRM Tools
• Liaise with the design and content team to ensure delivery of campaigns, successfully and on time

Who and what we are after?

• Highly organized character with attention to detail as well as being able to work with strict deadlines in a fast-paced environment
• Strong analytical skills with experience in campaign reporting, performance measurement, and identifying optimization opportunities.
• Ability to use MS Office to generate and present reports
• Fluency in English, both spoken and written. Fluency in other languages is a bonus
• Knowledge of marketing & product lifecycle is considered an asset
• Experience using HTML code for emails marketing is a plus
• Strong proficiency in CRM systems is essential, experience using Optimove is a plus.

Employee benefits

• Private health insurance – because your wellbeing matters to us
• Wellness allowance – up to €300 per year
• Fresh and healthy Breakfast & Lunch
• prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
• Birthday leave – as we want you to celebrate your day
• Company and team-building events – trust us, these are legendary
• Relocation package to Malta, including flight and two weeks of accommodation