Lediga jobb som Area sales manager hos Jobs Europe AB

• (5 st) Quality Evaluator and Coach (Danish Speaking) - Benalmádena, Spain

  Arbetsgivare / Ort:Jobs Europe AB /

  Omfattning / Varaktighet:Tillsvidareanställning (inkl. eventuell provanställning) / Tills vidare

  Lönetyp: Fast och rörlig lön

  Ansök senast 5 november (26 dagar kvar)

  Publicerad: 2026-10-06

  Källa: Arbetsförmedlingen

  Ansök här

  Om jobbet

  Experience the power of a game-changing career

  Are you passionate about quality, coaching and customer experience? Do you enjoy working with data, supporting teams and finding opportunities to improve performance?

  At Concentrix, we are looking for a Quality Evaluator & Coach to join our team and play a key role in monitoring quality, coaching agents and supporting daily operations.

  In this role, you will combine quality evaluation, performance coaching, reporting and operational support, working closely with agents, team leaders and client stakeholders.

  What you will do in this role

  - Monitor and manage Back Office emails, Moreshop and Trustpilot activities.

  - Create and maintain Back Office schedules.

  - Participate in weekly, bi-weekly and monthly operational and sales meetings.

  - Prepare and present monthly performance data to clients and stakeholders.

  - Conduct call calibration sessions every 8 weeks, reviewing four calls per agent.

  - Perform monthly quality controls for Back Office and Moreshop emails.

  - Conduct monthly coaching sessions with agents based on quality evaluations.

  - Set and follow up on individual performance goals, identifying areas for improvement.

  - Review daily unpaid digital sales reports and update the Callback List.

  - Provide training and ongoing support to new agents.

  - Keep Humany updated based on the client's weekly magazine stock report.

  - Support daily operations by handling calls, emails and Back Office activities, including Moreshop, Intrum and social media.

  Around 65% of the role will involve hands-on operational support, keeping you closely connected to the customer experience and day-to-day needs of the team.

  Your qualifications

  - Are proficient or bilingual in Danish and English

  - Experience in quality monitoring, coaching, customer service or contact center operations.

  - Strong communication, coaching and stakeholder-management skills.

  - Excellent organisational, planning and time-management skills.

  - Strong analytical skills with the ability to interpret KPIs, sales results, quality scores and operational data.

  - Proficiency in Microsoft Excel, including formulas, filters, pivot tables and basic data analysis/reporting.

  - Experience working with CRM, ticketing or customer service management systems.

  - Ability to create, maintain and analyse operational reports and performance trackers.

  - Familiarity with quality monitoring and call calibration processes.

  - Ability to work confidently across multiple platforms and systems.

  - Good understanding of data accuracy, documentation and reporting procedures.

  - Ability to troubleshoot basic system or access issues and escalate technical problems when necessary.

  - Experience with workforce scheduling and resource planning is an advantage.

  - Ability to quickly learn and adapt to new systems, digital tools and operational processes.

  What's in it for you?

  - Full-time position: 39 hours per week, Monday to Friday from 9:00 to 17:00

  - Base salary of 24.600 euros gross/year plus up to 3.600 euros gross/year in bo

  nus

  - Training and development opportunities to help you grow your career.

  - Multicultural and dynamic work environment with colleagues from around the world.

  - Career growth opportunities within Concentrix.

  - Employee discounts on a wide range of products and services.

  - Wellbeing initiatives and access to resources to support your physical and mental health.

  - Modern office environment in Benalmadena with a collaborative and supportive culture.

  Experience the best version of you

  At Concentrix, we believe that our people are at the heart of everything we do. We create an environment where you can develop your skills, take on new challenges and grow your career.

  If you're ready to make an impact through quality, coaching and continuous improvement, we'd love to hear from you!

  Apply now and join Concentrix!

  Arbetslivserfarenhet

  • Key account manager/KAM (meriterande)

  Språk

  • Danska (krav)
  • Svenska (meriterande)
  • Engelska (meriterande)

  Arbetsgivare

  Jobs Europe AB
  

  Ansökan

  Ansök senast 5 november (26 dagar kvar)

  Ansök här

  Visa mer

• (5 st) Kundtjänstmedarbetare (svensktalande) – Spanien

  Arbetsgivare / Ort:Jobs Europe AB /

  Omfattning / Varaktighet:Tillsvidareanställning (inkl. eventuell provanställning) / Tills vidare

  Lönetyp: Fast och rörlig lön

  Ansök senast 5 november (26 dagar kvar)

  Publicerad: 2026-10-06

  Källa: Arbetsförmedlingen

  Ansök här

  Om jobbet

  Experience the power of a game-changing career

  Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

  If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

  Career growth and personal development

  We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

  What you will do in this role

  As a Customer Service Representative on our team, you will:

  - Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained

  - Escalate potential service issues

  - Liaise with Supervisors/ Mentors on specific projects where requested

  Your qualifications:

  We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

  Concentrix is a great match if you:

  - Are proficient or bilingual in Swedish and advanced in English

  - Have previous experience in a similar position and industry

  - Have basic sales skills, upselling and cross-selling

  - Are in good disposition to work in a customer service environment

  - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

  If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

  What’s in it for you

  - Full time, 39 hours/week, permanent contract: Monday - Friday 09:00 - 18:00

  - Salary 20.000 euros gross/year + up to 1.500 euros gross/year in bonus

  - Central location in Barcelona

  - Full paid training on the company and the project you'll be working on

  - Career development programs and specialized courses

  Experience the best version of you!

  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

  Arbetslivserfarenhet

  • Key account manager/KAM (meriterande)

  Språk

  • Danska (krav)
  • Svenska (meriterande)
  • Engelska (meriterande)

  Arbetsgivare

  Jobs Europe AB
  

  Ansökan

  Ansök senast 5 november (26 dagar kvar)

  Ansök här

  Visa mer

• (5 st) Quality Evaluator and Coach (Danish Speaking) - Benalmádena, Spain

  Arbetsgivare / Ort:Jobs Europe AB /

  Omfattning / Varaktighet:Tillsvidareanställning (inkl. eventuell provanställning) / Tills vidare

  Lönetyp: Fast och rörlig lön

  Ansök senast 5 november (26 dagar kvar)

  Publicerad: 2026-10-06

  Källa: Arbetsförmedlingen

  Ansök här

  Om jobbet

  Experience the power of a game-changing career

  Are you passionate about quality, coaching and customer experience? Do you enjoy working with data, supporting teams and finding opportunities to improve performance?

  At Concentrix, we are looking for a Quality Evaluator & Coach to join our team and play a key role in monitoring quality, coaching agents and supporting daily operations.

  In this role, you will combine quality evaluation, performance coaching, reporting and operational support, working closely with agents, team leaders and client stakeholders.

  What you will do in this role

  - Monitor and manage Back Office emails, Moreshop and Trustpilot activities.

  - Create and maintain Back Office schedules.

  - Participate in weekly, bi-weekly and monthly operational and sales meetings.

  - Prepare and present monthly performance data to clients and stakeholders.

  - Conduct call calibration sessions every 8 weeks, reviewing four calls per agent.

  - Perform monthly quality controls for Back Office and Moreshop emails.

  - Conduct monthly coaching sessions with agents based on quality evaluations.

  - Set and follow up on individual performance goals, identifying areas for improvement.

  - Review daily unpaid digital sales reports and update the Callback List.

  - Provide training and ongoing support to new agents.

  - Keep Humany updated based on the client's weekly magazine stock report.

  - Support daily operations by handling calls, emails and Back Office activities, including Moreshop, Intrum and social media.

  Around 65% of the role will involve hands-on operational support, keeping you closely connected to the customer experience and day-to-day needs of the team.

  Your qualifications

  - Are proficient or bilingual in Danish and English

  - Experience in quality monitoring, coaching, customer service or contact center operations.

  - Strong communication, coaching and stakeholder-management skills.

  - Excellent organisational, planning and time-management skills.

  - Strong analytical skills with the ability to interpret KPIs, sales results, quality scores and operational data.

  - Proficiency in Microsoft Excel, including formulas, filters, pivot tables and basic data analysis/reporting.

  - Experience working with CRM, ticketing or customer service management systems.

  - Ability to create, maintain and analyse operational reports and performance trackers.

  - Familiarity with quality monitoring and call calibration processes.

  - Ability to work confidently across multiple platforms and systems.

  - Good understanding of data accuracy, documentation and reporting procedures.

  - Ability to troubleshoot basic system or access issues and escalate technical problems when necessary.

  - Experience with workforce scheduling and resource planning is an advantage.

  - Ability to quickly learn and adapt to new systems, digital tools and operational processes.

  What's in it for you?

  - Full-time position: 39 hours per week, Monday to Friday from 9:00 to 17:00

  - Base salary of 24.600 euros gross/year plus up to 3.600 euros gross/year in bo

  nus

  - Training and development opportunities to help you grow your career.

  - Multicultural and dynamic work environment with colleagues from around the world.

  - Career growth opportunities within Concentrix.

  - Employee discounts on a wide range of products and services.

  - Wellbeing initiatives and access to resources to support your physical and mental health.

  - Modern office environment in Benalmadena with a collaborative and supportive culture.

  Experience the best version of you

  At Concentrix, we believe that our people are at the heart of everything we do. We create an environment where you can develop your skills, take on new challenges and grow your career.

  If you're ready to make an impact through quality, coaching and continuous improvement, we'd love to hear from you!

  Apply now and join Concentrix!

  Arbetslivserfarenhet

  • Key account manager/KAM (meriterande)

  Språk

  • Danska (krav)
  • Svenska (meriterande)
  • Engelska (meriterande)

  Arbetsgivare

  Jobs Europe AB
  

  Ansökan

  Ansök senast 5 november (26 dagar kvar)

  Ansök här

  Visa mer

• (5 st) Kundtjänstmedarbetare (svensktalande) – Spanien

  Arbetsgivare / Ort:Jobs Europe AB /

  Omfattning / Varaktighet:Tillsvidareanställning (inkl. eventuell provanställning) / Tills vidare

  Lönetyp: Fast och rörlig lön

  Ansök senast 5 november (26 dagar kvar)

  Publicerad: 2026-10-06

  Källa: Arbetsförmedlingen

  Ansök här

  Om jobbet

  Experience the power of a game-changing career

  Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

  If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

  Career growth and personal development

  We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

  What you will do in this role

  As a Customer Service Representative on our team, you will:

  - Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained

  - Escalate potential service issues

  - Liaise with Supervisors/ Mentors on specific projects where requested

  Your qualifications:

  We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

  Concentrix is a great match if you:

  - Are proficient or bilingual in Swedish and advanced in English

  - Have previous experience in a similar position and industry

  - Have basic sales skills, upselling and cross-selling

  - Are in good disposition to work in a customer service environment

  - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

  If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

  What’s in it for you

  - Full time, 39 hours/week, permanent contract: Monday - Friday 09:00 - 18:00

  - Salary 20.000 euros gross/year + up to 1.500 euros gross/year in bonus

  - Central location in Barcelona

  - Full paid training on the company and the project you'll be working on

  - Career development programs and specialized courses

  Experience the best version of you!

  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

  Arbetslivserfarenhet

  • Key account manager/KAM (meriterande)

  Språk

  • Danska (krav)
  • Svenska (meriterande)
  • Engelska (meriterande)

  Arbetsgivare

  Jobs Europe AB
  

  Ansökan

  Ansök senast 5 november (26 dagar kvar)

  Ansök här

  Visa mer

• (5 st) Quality Evaluator and Coach (Danish Speaking) - Benalmádena, Spain

  Arbetsgivare / Ort:Jobs Europe AB /

  Omfattning / Varaktighet:Tillsvidareanställning (inkl. eventuell provanställning) / Tills vidare

  Lönetyp: Fast och rörlig lön

  Ansök senast 5 november (26 dagar kvar)

  Publicerad: 2026-10-06

  Källa: Arbetsförmedlingen

  Ansök här

  Om jobbet

  Experience the power of a game-changing career

  Are you passionate about quality, coaching and customer experience? Do you enjoy working with data, supporting teams and finding opportunities to improve performance?

  At Concentrix, we are looking for a Quality Evaluator & Coach to join our team and play a key role in monitoring quality, coaching agents and supporting daily operations.

  In this role, you will combine quality evaluation, performance coaching, reporting and operational support, working closely with agents, team leaders and client stakeholders.

  What you will do in this role

  - Monitor and manage Back Office emails, Moreshop and Trustpilot activities.

  - Create and maintain Back Office schedules.

  - Participate in weekly, bi-weekly and monthly operational and sales meetings.

  - Prepare and present monthly performance data to clients and stakeholders.

  - Conduct call calibration sessions every 8 weeks, reviewing four calls per agent.

  - Perform monthly quality controls for Back Office and Moreshop emails.

  - Conduct monthly coaching sessions with agents based on quality evaluations.

  - Set and follow up on individual performance goals, identifying areas for improvement.

  - Review daily unpaid digital sales reports and update the Callback List.

  - Provide training and ongoing support to new agents.

  - Keep Humany updated based on the client's weekly magazine stock report.

  - Support daily operations by handling calls, emails and Back Office activities, including Moreshop, Intrum and social media.

  Around 65% of the role will involve hands-on operational support, keeping you closely connected to the customer experience and day-to-day needs of the team.

  Your qualifications

  - Are proficient or bilingual in Danish and English

  - Experience in quality monitoring, coaching, customer service or contact center operations.

  - Strong communication, coaching and stakeholder-management skills.

  - Excellent organisational, planning and time-management skills.

  - Strong analytical skills with the ability to interpret KPIs, sales results, quality scores and operational data.

  - Proficiency in Microsoft Excel, including formulas, filters, pivot tables and basic data analysis/reporting.

  - Experience working with CRM, ticketing or customer service management systems.

  - Ability to create, maintain and analyse operational reports and performance trackers.

  - Familiarity with quality monitoring and call calibration processes.

  - Ability to work confidently across multiple platforms and systems.

  - Good understanding of data accuracy, documentation and reporting procedures.

  - Ability to troubleshoot basic system or access issues and escalate technical problems when necessary.

  - Experience with workforce scheduling and resource planning is an advantage.

  - Ability to quickly learn and adapt to new systems, digital tools and operational processes.

  What's in it for you?

  - Full-time position: 39 hours per week, Monday to Friday from 9:00 to 17:00

  - Base salary of 24.600 euros gross/year plus up to 3.600 euros gross/year in bo

  nus

  - Training and development opportunities to help you grow your career.

  - Multicultural and dynamic work environment with colleagues from around the world.

  - Career growth opportunities within Concentrix.

  - Employee discounts on a wide range of products and services.

  - Wellbeing initiatives and access to resources to support your physical and mental health.

  - Modern office environment in Benalmadena with a collaborative and supportive culture.

  Experience the best version of you

  At Concentrix, we believe that our people are at the heart of everything we do. We create an environment where you can develop your skills, take on new challenges and grow your career.

  If you're ready to make an impact through quality, coaching and continuous improvement, we'd love to hear from you!

  Apply now and join Concentrix!

  Arbetslivserfarenhet

  • Key account manager/KAM (meriterande)

  Språk

  • Danska (krav)
  • Svenska (meriterande)
  • Engelska (meriterande)

  Arbetsgivare

  Jobs Europe AB
  

  Ansökan

  Ansök senast 5 november (26 dagar kvar)

  Ansök här

  Visa mer

• (5 st) Kundtjänstmedarbetare (svensktalande) – Spanien

  Arbetsgivare / Ort:Jobs Europe AB /

  Omfattning / Varaktighet:Tillsvidareanställning (inkl. eventuell provanställning) / Tills vidare

  Lönetyp: Fast och rörlig lön

  Ansök senast 5 november (26 dagar kvar)

  Publicerad: 2026-10-06

  Källa: Arbetsförmedlingen

  Ansök här

  Om jobbet

  Experience the power of a game-changing career

  Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

  If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

  Career growth and personal development

  We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

  What you will do in this role

  As a Customer Service Representative on our team, you will:

  - Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained

  - Escalate potential service issues

  - Liaise with Supervisors/ Mentors on specific projects where requested

  Your qualifications:

  We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

  Concentrix is a great match if you:

  - Are proficient or bilingual in Swedish and advanced in English

  - Have previous experience in a similar position and industry

  - Have basic sales skills, upselling and cross-selling

  - Are in good disposition to work in a customer service environment

  - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

  If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

  What’s in it for you

  - Full time, 39 hours/week, permanent contract: Monday - Friday 09:00 - 18:00

  - Salary 20.000 euros gross/year + up to 1.500 euros gross/year in bonus

  - Central location in Barcelona

  - Full paid training on the company and the project you'll be working on

  - Career development programs and specialized courses

  Experience the best version of you!

  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

  Arbetslivserfarenhet

  • Key account manager/KAM (meriterande)

  Språk

  • Danska (krav)
  • Svenska (meriterande)
  • Engelska (meriterande)

  Arbetsgivare

  Jobs Europe AB
  

  Ansökan

  Ansök senast 5 november (26 dagar kvar)

  Ansök här

  Visa mer

• (5 st) Quality Evaluator and Coach (Danish Speaking) - Benalmádena, Spain

  Arbetsgivare / Ort:Jobs Europe AB /

  Omfattning / Varaktighet:Tillsvidareanställning (inkl. eventuell provanställning) / Tills vidare

  Lönetyp: Fast och rörlig lön

  Ansök senast 5 november (26 dagar kvar)

  Publicerad: 2026-10-06

  Källa: Arbetsförmedlingen

  Ansök här

  Om jobbet

  Experience the power of a game-changing career

  Are you passionate about quality, coaching and customer experience? Do you enjoy working with data, supporting teams and finding opportunities to improve performance?

  At Concentrix, we are looking for a Quality Evaluator & Coach to join our team and play a key role in monitoring quality, coaching agents and supporting daily operations.

  In this role, you will combine quality evaluation, performance coaching, reporting and operational support, working closely with agents, team leaders and client stakeholders.

  What you will do in this role

  - Monitor and manage Back Office emails, Moreshop and Trustpilot activities.

  - Create and maintain Back Office schedules.

  - Participate in weekly, bi-weekly and monthly operational and sales meetings.

  - Prepare and present monthly performance data to clients and stakeholders.

  - Conduct call calibration sessions every 8 weeks, reviewing four calls per agent.

  - Perform monthly quality controls for Back Office and Moreshop emails.

  - Conduct monthly coaching sessions with agents based on quality evaluations.

  - Set and follow up on individual performance goals, identifying areas for improvement.

  - Review daily unpaid digital sales reports and update the Callback List.

  - Provide training and ongoing support to new agents.

  - Keep Humany updated based on the client's weekly magazine stock report.

  - Support daily operations by handling calls, emails and Back Office activities, including Moreshop, Intrum and social media.

  Around 65% of the role will involve hands-on operational support, keeping you closely connected to the customer experience and day-to-day needs of the team.

  Your qualifications

  - Are proficient or bilingual in Danish and English

  - Experience in quality monitoring, coaching, customer service or contact center operations.

  - Strong communication, coaching and stakeholder-management skills.

  - Excellent organisational, planning and time-management skills.

  - Strong analytical skills with the ability to interpret KPIs, sales results, quality scores and operational data.

  - Proficiency in Microsoft Excel, including formulas, filters, pivot tables and basic data analysis/reporting.

  - Experience working with CRM, ticketing or customer service management systems.

  - Ability to create, maintain and analyse operational reports and performance trackers.

  - Familiarity with quality monitoring and call calibration processes.

  - Ability to work confidently across multiple platforms and systems.

  - Good understanding of data accuracy, documentation and reporting procedures.

  - Ability to troubleshoot basic system or access issues and escalate technical problems when necessary.

  - Experience with workforce scheduling and resource planning is an advantage.

  - Ability to quickly learn and adapt to new systems, digital tools and operational processes.

  What's in it for you?

  - Full-time position: 39 hours per week, Monday to Friday from 9:00 to 17:00

  - Base salary of 24.600 euros gross/year plus up to 3.600 euros gross/year in bo

  nus

  - Training and development opportunities to help you grow your career.

  - Multicultural and dynamic work environment with colleagues from around the world.

  - Career growth opportunities within Concentrix.

  - Employee discounts on a wide range of products and services.

  - Wellbeing initiatives and access to resources to support your physical and mental health.

  - Modern office environment in Benalmadena with a collaborative and supportive culture.

  Experience the best version of you

  At Concentrix, we believe that our people are at the heart of everything we do. We create an environment where you can develop your skills, take on new challenges and grow your career.

  If you're ready to make an impact through quality, coaching and continuous improvement, we'd love to hear from you!

  Apply now and join Concentrix!

  Arbetslivserfarenhet

  • Key account manager/KAM (meriterande)

  Språk

  • Danska (krav)
  • Svenska (meriterande)
  • Engelska (meriterande)

  Arbetsgivare

  Jobs Europe AB
  

  Ansökan

  Ansök senast 5 november (26 dagar kvar)

  Ansök här

  Visa mer

• (5 st) Kundtjänstmedarbetare (svensktalande) – Spanien

  Arbetsgivare / Ort:Jobs Europe AB /

  Omfattning / Varaktighet:Tillsvidareanställning (inkl. eventuell provanställning) / Tills vidare

  Lönetyp: Fast och rörlig lön

  Ansök senast 5 november (26 dagar kvar)

  Publicerad: 2026-10-06

  Källa: Arbetsförmedlingen

  Ansök här

  Om jobbet

  Experience the power of a game-changing career

  Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

  If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

  Career growth and personal development

  We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

  What you will do in this role

  As a Customer Service Representative on our team, you will:

  - Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained

  - Escalate potential service issues

  - Liaise with Supervisors/ Mentors on specific projects where requested

  Your qualifications:

  We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

  Concentrix is a great match if you:

  - Are proficient or bilingual in Swedish and advanced in English

  - Have previous experience in a similar position and industry

  - Have basic sales skills, upselling and cross-selling

  - Are in good disposition to work in a customer service environment

  - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

  If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

  What’s in it for you

  - Full time, 39 hours/week, permanent contract: Monday - Friday 09:00 - 18:00

  - Salary 20.000 euros gross/year + up to 1.500 euros gross/year in bonus

  - Central location in Barcelona

  - Full paid training on the company and the project you'll be working on

  - Career development programs and specialized courses

  Experience the best version of you!

  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

  Arbetslivserfarenhet

  • Key account manager/KAM (meriterande)

  Språk

  • Danska (krav)
  • Svenska (meriterande)
  • Engelska (meriterande)

  Arbetsgivare

  Jobs Europe AB
  

  Ansökan

  Ansök senast 5 november (26 dagar kvar)

  Ansök här

  Visa mer

• (5 st) Quality Evaluator and Coach (Danish Speaking) - Benalmádena, Spain

  Arbetsgivare / Ort:Jobs Europe AB /

  Omfattning / Varaktighet:Tillsvidareanställning (inkl. eventuell provanställning) / Tills vidare

  Lönetyp: Fast och rörlig lön

  Ansök senast 5 november (26 dagar kvar)

  Publicerad: 2026-10-06

  Källa: Arbetsförmedlingen

  Ansök här

  Om jobbet

  Experience the power of a game-changing career

  Are you passionate about quality, coaching and customer experience? Do you enjoy working with data, supporting teams and finding opportunities to improve performance?

  At Concentrix, we are looking for a Quality Evaluator & Coach to join our team and play a key role in monitoring quality, coaching agents and supporting daily operations.

  In this role, you will combine quality evaluation, performance coaching, reporting and operational support, working closely with agents, team leaders and client stakeholders.

  What you will do in this role

  - Monitor and manage Back Office emails, Moreshop and Trustpilot activities.

  - Create and maintain Back Office schedules.

  - Participate in weekly, bi-weekly and monthly operational and sales meetings.

  - Prepare and present monthly performance data to clients and stakeholders.

  - Conduct call calibration sessions every 8 weeks, reviewing four calls per agent.

  - Perform monthly quality controls for Back Office and Moreshop emails.

  - Conduct monthly coaching sessions with agents based on quality evaluations.

  - Set and follow up on individual performance goals, identifying areas for improvement.

  - Review daily unpaid digital sales reports and update the Callback List.

  - Provide training and ongoing support to new agents.

  - Keep Humany updated based on the client's weekly magazine stock report.

  - Support daily operations by handling calls, emails and Back Office activities, including Moreshop, Intrum and social media.

  Around 65% of the role will involve hands-on operational support, keeping you closely connected to the customer experience and day-to-day needs of the team.

  Your qualifications

  - Are proficient or bilingual in Danish and English

  - Experience in quality monitoring, coaching, customer service or contact center operations.

  - Strong communication, coaching and stakeholder-management skills.

  - Excellent organisational, planning and time-management skills.

  - Strong analytical skills with the ability to interpret KPIs, sales results, quality scores and operational data.

  - Proficiency in Microsoft Excel, including formulas, filters, pivot tables and basic data analysis/reporting.

  - Experience working with CRM, ticketing or customer service management systems.

  - Ability to create, maintain and analyse operational reports and performance trackers.

  - Familiarity with quality monitoring and call calibration processes.

  - Ability to work confidently across multiple platforms and systems.

  - Good understanding of data accuracy, documentation and reporting procedures.

  - Ability to troubleshoot basic system or access issues and escalate technical problems when necessary.

  - Experience with workforce scheduling and resource planning is an advantage.

  - Ability to quickly learn and adapt to new systems, digital tools and operational processes.

  What's in it for you?

  - Full-time position: 39 hours per week, Monday to Friday from 9:00 to 17:00

  - Base salary of 24.600 euros gross/year plus up to 3.600 euros gross/year in bo

  nus

  - Training and development opportunities to help you grow your career.

  - Multicultural and dynamic work environment with colleagues from around the world.

  - Career growth opportunities within Concentrix.

  - Employee discounts on a wide range of products and services.

  - Wellbeing initiatives and access to resources to support your physical and mental health.

  - Modern office environment in Benalmadena with a collaborative and supportive culture.

  Experience the best version of you

  At Concentrix, we believe that our people are at the heart of everything we do. We create an environment where you can develop your skills, take on new challenges and grow your career.

  If you're ready to make an impact through quality, coaching and continuous improvement, we'd love to hear from you!

  Apply now and join Concentrix!

  Arbetslivserfarenhet

  • Key account manager/KAM (meriterande)

  Språk

  • Danska (krav)
  • Svenska (meriterande)
  • Engelska (meriterande)

  Arbetsgivare

  Jobs Europe AB
  

  Ansökan

  Ansök senast 5 november (26 dagar kvar)

  Ansök här

  Visa mer

• (5 st) Kundtjänstmedarbetare (svensktalande) – Spanien

  Arbetsgivare / Ort:Jobs Europe AB /

  Omfattning / Varaktighet:Tillsvidareanställning (inkl. eventuell provanställning) / Tills vidare

  Lönetyp: Fast och rörlig lön

  Ansök senast 5 november (26 dagar kvar)

  Publicerad: 2026-10-06

  Källa: Arbetsförmedlingen

  Ansök här

  Om jobbet

  Experience the power of a game-changing career

  Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

  If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

  Career growth and personal development

  We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

  What you will do in this role

  As a Customer Service Representative on our team, you will:

  - Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained

  - Escalate potential service issues

  - Liaise with Supervisors/ Mentors on specific projects where requested

  Your qualifications:

  We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

  Concentrix is a great match if you:

  - Are proficient or bilingual in Swedish and advanced in English

  - Have previous experience in a similar position and industry

  - Have basic sales skills, upselling and cross-selling

  - Are in good disposition to work in a customer service environment

  - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

  If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

  What’s in it for you

  - Full time, 39 hours/week, permanent contract: Monday - Friday 09:00 - 18:00

  - Salary 20.000 euros gross/year + up to 1.500 euros gross/year in bonus

  - Central location in Barcelona

  - Full paid training on the company and the project you'll be working on

  - Career development programs and specialized courses

  Experience the best version of you!

  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

  Arbetslivserfarenhet

  • Key account manager/KAM (meriterande)

  Språk

  • Danska (krav)
  • Svenska (meriterande)
  • Engelska (meriterande)

  Arbetsgivare

  Jobs Europe AB
  

  Ansökan

  Ansök senast 5 november (26 dagar kvar)

  Ansök här

  Visa mer

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