Customer Experience Consultant - Ledigt jobb hos MAERSK SVERIGE AKTIEBOLAG

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Customer Experience Consultant

As a Customer Experience Consultant, you will play a key role in delivering an outstanding, end‑to‑end customer experience across the Integrated logistics journey. Acting as a trusted partner to customers, you will ensure operational excellence, contract fulfillment and continuous improvement—while identifying opportunities to add value through digital solutions and cross‑selling initiatives.

You will join a team of motivated and engaged colleagues with diverse backgrounds, working closely across geographies and functions to create seamless customer experiences.

What You’ll Be Responsible For

Drive Customer Experience & Operational Excellence

• Act as the primary point of contact for assigned customers, handling day-to-day coordination and service queries.
• Own and manage customer-facing processes both locally and globally, ensuring stability and long-term partnership.
• Deliver on customer commitments while maintaining high operational and service-quality standards aligned to IOP and SOP outputs.
• Support and drive digital adoption and self-service solutions to enable scalable, consistent service delivery.
• Identify, address and resolve customer complaints—both proactive and reactive—navigating the Maersk network to deliver effective solutions.
• Continuously identify improvement opportunities that enhance ease of doing business with Maersk.

Enable Growth & Value Creation

• Collaborate closely with Sales and Product teams to reinforce contract fulfillment and improve fulfillment ratios.
• Support revenue protection by ensuring solution viability and minimizing operational disruptions.
• Identify upselling and cross-selling opportunities aligned with customer needs and immediate value.

What We’re Looking For

• Strong ownership mindset and accountability
• Customer-first and improvement-oriented mindset
• Excellent communication and stakeholder management skills
• Problem-solving skills with the ability to navigate complex organizations
• Fluency in English and Swedish
• Product knowledge within Integrated logistics solutions
• Background in SCM, 4PL or inland transport
• Data-savvy with strong analytical skills

We look forward to your application!